DSHS Changes Complaint Investigation Timelines

DSHS changes complaint investigation timelines for complaint investigators

Residential Care Services (RCS) has streamlined their response times to incidents reported to the Complaint Resolution Unit (CRU). To learn about these timelines, read the Dear Provider Letter issued October 26, 2026.

WHCA staff was made aware of these changes last month and saw no reason for concern with the extension. There have been no other changes; mandatory reporting timelines as well as facility investigation expectations remain unchanged.