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Think Like an Investigator. See What Surveyors See.

In Washington, skilled nursing and assisted living providers must meet stringent standards to thoroughly investigate resident incidents and take appropriate action. This is a high-stakes activity; failure to adequately investigate incidents can lead to risks to residents and put your facility at risk for citations, fines, and enforcement actions.

When an incident occurs, knowing what questions to ask, where to look, and how to evaluate the evidence can make all the difference.

This engaging, hands-on training is designed specifically for long-term care professionals, including skilled nursing and assisted living administrators, directors of nursing, nurse leaders, lead caregivers, compliance professionals, and anyone responsible for conducting or overseeing internal facility investigations. Learn to approach internal investigations like DSHS investigators, uncover the facts, connect the evidence, and build thorough, well-documented, defensible investigations.

What You’ll Learn

Through practical exercises, realistic scenarios, and interactive discussion, participants will develop the skills to:

• Conduct Effective Internal Investigations: Apply a systematic approach to gathering facts, establishing timelines, and reaching well-supported conclusions.
• Ask the Right Questions: Strengthen interviewing techniques to obtain reliable information from residents, staff, and witnesses.
• Connect the Evidence: Sharpen observation skills, evaluate documentation, review records, and identify gaps or conflicting information.
• Build Defensible Investigations: Document findings clearly and demonstrate appropriate follow-up and corrective action.

Investigating is both a skill and an art. Learn from WHCA experts Vicki McNealley and Elena Madrid how to conduct thorough investigations, manage this requirement effectively, and avoid common pitfalls.