RCS Announces a Training Opportunity for Nursing Home Providers
Residential Care Services (RCS) in the Aging and Long-Term Support Administration, Department of Social and Health Services, along with LeadingAge Washington and the Washington Health Care Association will be conducting a free webinar on April 9, 2025, 9-11 am, “NH Pilot – Reporting and Investigation of Facility Reported Incidents (FRIs).”
This free webinar is a joint training for nursing home providers and their staff, Residential Care Services and their staff, and the associations and their staff. Registration is now open!
Presenters:
- Elena Madrid, BSN, RN, Executive Vice President for Regulatory Affairs, Washington Health Care Association
- Laura Hofmann, MSN, RN, Director of Clinical and Nursing Facility Regulatory Services, LeadingAge Washington
- Bett Schlemmer, MN, MPA, RN, Special Assistant to Director Residential Care Services, Washington State Department of Social and Health Services
This free webinar is a joint training for nursing home providers and their staff, Residential Care Services and their staff, and the associations and their staff. Registration is now open!
Webinar Theme – “NH Pilot – Reporting and Investigation of FRIs”
- Introduce RCS’ nursing home pilot for medium and low harm FRI investigations.
- To clarify state and federal regulatory requirements for providers to 1) immediately report alleged allegations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown source and misappropriation of resident property, 2) report the results of all facility-reported incident investigations to their administrator or designated representative and to other officials in accordance with State law, including to the State Survey Agency, within 5 working days of the incident, and 3) if the alleged violation is verified, appropriate corrective action must be taken.
- To make state and federal guidelines for nursing home reporting of FRIs understandable to providers.
- To share Center’s of Medicare and Medicaid (CMS) reporting tools: Exhibits 358 and 359.
- To know how to do immediate reporting and 5-day follow-up reporting of FRIs through RCS’ online incident reporting portal.
- To promote joint training partnerships.
Learning Objectives
- Know what to expect from RCS’ NH FRI Pilot to launch April 18, 2025 for administrative review/offsite investigations of medium and low harm FRIs.
- Know the laws and regulations that cover facility reporting of incidents as outlined in CMS’ Chapter 5 of the State Operations Manual and Appendix PP.
- Know how to do immediate reporting and 5-day follow-up reporting for FRIs through RCS’ online incident reporting portal.
Click below to register.
If you have questions, please contact Bett Schlemmer @ [email protected].


