Nondiscrimination in Health Programs Rule and Voice Translation Services
AHCA/NCAL has information to help members comply with the final rule titled Nondiscrimination in Health Programs and Activities, under Section 1557 of the Affordable Care Act. These two resources will help members understand the new rule:
2. Nondiscrimination in Health Programs and Activities FAQs.pdf (ahcancal.org)
The rule outlines the responsibilities all health care providers that accept Medicare and/or Medicaid dollars (including assisted living facilities that participate in Medicaid waiver programs) have for compliance and for delivering voice translation services to residents who require such services.
Voice Translation Services
Voyce™ interpretation services connect users to a live, medical interpreter in 240+ languages, including American Sign Language (ASL). View this 2-minute video to better understand how easy Voyce is to use.
Voyce provides preferred rates to Incite GPO members, making it easier and more affordable to provide interpreter services within your organization. Incite is AHCA/NCAL’s exclusive GPO partner. AHCA/NCAL members that join Incite are only billed for time spent with an interpreter with discounted rates at $0.75/minute for audio, $0.85/minute for video, and $1.29/minute for ASL. Devices, such as iPads and rolling carts, can also be rented or purchased from Voyce if needed.
About the Incite GPO
AHCA/NCAL members can join the Incite GPO for free regardless of size. There are no minimums or exclusivity requirements for AHCA/NCAL members who join the Incite GPO, and state affiliates do not need to be AHCA/NCAL Incite GPO partners for their members to join the Incite GPO and obtain these discount Voyce rates. In addition, AHCA/NCAL members can join the GPO for the Voyce program only to receive discounted rates on translation services. Incite customers can also access great savings on food, medical supplies, building supplies and other items if they choose to take advantage of those savings.
Where to Refer Your Members
Members will first need to join the Incite GPO to obtain the discounted Voyce rates. Have members visit www.incitesp.com/ahcancal or reach out to Nick Trankito at [email protected] or 813-727-4232 for more information about joining the Incite GPO. This link on the Incite website has more information about Voyce.
Should you have questions about the rule, contact Courtney Bishnoi at [email protected] or Dave Kyllo at [email protected] for questions about the Incite GPO or Voyce.
