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2024 Annual Convention

May 20-22  |  Davenport Grand  |  Spokane, WA

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WHCA is proud to offer up to 13 CEUs through our education sessions at this year’s Annual Convention. For questions about CEUs, please contact lindseyw@whca.org.

Education Sessions Schedule

 

Monday, May 20

 

1:00 pm

Train to Retain: How Investing in Professional Development Reduces Turnover

Track: Leadership & Workforce Development

Join us for an interactive presentation on what works and what doesn’t when it comes to clinical education. Find ways to leverage education to retain your staff. Learn how to build a stronger team who invests in your company because you invest in them.

Room: 2 (map) Download Materials
Slides
Dr. Michele Carr

Clinical Support Manager, McKesson Medical-Surgical

Michele Carr RD, DPM, NWCC, FAPWCA, COS-C has been a clinician for over 30 years. Additionally, she is a frequent speaker at national wound and health conferences, including SAWC and WOW. Michele accepted a position with McKesson as a clinical support manager where she hopes to use her knowledge in home health, hospice, wound care, nutrition, and OASIS.

Sponsored by: McKesson Medical-Surgical

My Health My Data

Track: Regulatory/Legal

Join us for a session about My Health My Data Act and learn why it will fundamentally change the landscape of data governance in our state. We will discuss MHMD’s scope and applicability, new documentation required under the law, ways in which your existing vendor contracts may need to be revised, as well as enforcement.

Room: 3 (map) Download Materials
Slides
Gregory Pyle

Shareholder, Lane Powell

Greg Pyle represents clients in corporate, transactional, and regulatory matters. Greg has deep experience in Senior Housing including transactions, licensing, regulatory enforcement and worked in the industry prior to becoming a lawyer. He regularly advises both operators and financial partners on transaction structuring, acquisitions, dispositions, and associated licensing issues.

Magdalena Bragun

Attorney, Lane Powell

Magdalena Bragun represents clients in privacy and data security matters, focusing on specialized and comprehensive state privacy laws. Magdalena’s expertise allows her to advise clients on complex privacy and information governance compliance issues, including data protection risks, transfers of data, and technology agreements. Magdalena holds a CIPP/US certification, a globally recognized information privacy credential awarded by the International Association of Privacy Professionals.

Transmission-Based Precautions

Track: Clinical

Transmission-Based Precautions are the second tier of basic infection control and are used in addition to standard precautions for patients who may be infected certain infectious agents for which additional precautions are needed to prevent infection transmission. Join us to learn more about each type of transmission-based precaution and how to keep yourself, your residents, and coworkers safe!

Room: 4 (map) Download Materials
Slides
Vanessa Herrera

Infection Prevention Epidemiologist, WA Department of Health

Vanessa Herrera, MPH has a BS in Biomedical Science and an MPH in Epidemiology. She has worked with the Washington State Department of Health for 3 years. Her background encompasses outbreak surveillance, data analysis, public health surveillance, emergency preparedness, health education and infection prevention.

Kristin Bass

Infection Prevention Nurse Consultant, WA Department of Health

Kristin Bass, RN, BSN, CIC has worked with the Washington State Department of Health for 3 years.  She assists healthcare facilities such as long-term care facilities, hospitals, and outpatient clinics with their infection control. She also has experience working in Labor & Delivery and as an Infection Preventionist/ Employee Health Nurse at a Critical Access Hospital.

 

 

2:00 pm

Don't Answer the Ring

Track: General

The first phone call with a senior individual or their concerned loved one seeking guidance or care is our chance to be a beacon of hope in what might be a daunting journey for them. We don’t just provide information; we offer solutions and peace of mind. We understand the significance of this initial contact—it sets the tone for the entire caregiving relationship.

Room: 1 (map) Download Materials
Slides
Jeff Mason

Regional Manager, Serengeti Care

Jeff Mason is a seasoned healthcare professional with extensive experience as a leader in geriatric care management. Jeff is a licensed residential care facility administrator, and as a regional manager at Serengeti Care, provides home health, home care, and case management. With a robust background in operations management, Jeff has honed his expertise through significant time spent in Central Southern Africa and the Pacific Northwest.

 

Why the Numbers Matter in the Senior Living Model

Track: Leadership & Workforce Development

 

Room: 2 (map) Download Materials
Link 1
Darcie Bagott

Program Specialist, WSU

Darcie Bagott works as a program coordinator in the School of Hospitality Business Management. She has worked for WSU for five years. She is originally from northwest Washington but has lived in the town of Palouse for over 20 years. She has a Bachelor of Arts degree from Eastern Washington University.

Sponsored by: Infinity Rehab

AI in Senior Living & LTC

Track: Regulatory/Legal

Join us for a valuable education session on the growing use of AI in senior living and other LTC environments. Learn about how AI is used in LTC settings currently, how it will be used in the future, and proper considerations on AI compliance and ethics.

Room: 3 (map) Download Materials
Slides
Gregory Pyle

Shareholder, Lane Powell

Greg Pyle represents clients in corporate, transactional, and regulatory matters. Greg has deep experience in Senior Housing including transactions, licensing, regulatory enforcement and worked in the industry prior to becoming a lawyer. He regularly advises both operators and financial partners on transaction structuring, acquisitions, dispositions, and associated licensing issues.

Magdalena Bragun

Attorney, Lane Powell

Magdalena Bragun represents clients in privacy and data security matters, focusing on specialized and comprehensive state privacy laws. Magdalena’s expertise allows her to advise clients on complex privacy and information governance compliance issues, including data protection risks, transfers of data, and technology agreements. Magdalena holds a CIPP/US certification, a globally recognized information privacy credential awarded by the International Association of Privacy Professionals.

 

Wound Care in the Patient with Alzheimer's Disease

Track: Clinical

Incidences of patients with wounds and patients with Alzheimer’s Disease are rising.  What happens when patients experience both situations at the same time? This interactive discussion will explore best practices in this growing and possibly challenging population.  Learn how to correlate a patient’s Alzheimer’s stage with a patient-centered wound treatment plan.

Room: 4 (map) Download Materials
Slides
Dr. Michele Carr

Clinical Support Manager, McKesson Medical-Surgical

Michele Carr RD, DPM, NWCC, FAPWCA, COS-C has been a clinician for over 30 years. Additionally, she is a frequent speaker at national wound and health conferences, including SAWC and WOW. Michele accepted a position with McKesson as a clinical support manager where she hopes to use her knowledge in home health, hospice, wound care, nutrition, and OASIS.

Sponsored by: McKesson Medical-Surgical

 

3:00 pm

Wellness: A Different Perspective

Track: General

We don’t often associate death and dying with wellness. In fact, it is still a taboo topic that we tend to avoid. In this session, we’ll expand upon how to initiate these conversations both in our personal and professional lives, discuss necessary legal documents, and share solutions to advocate for ourselves, our loved ones, our employees, and our residents successfully navigate preparing for the end-of-life so we can fully live.

Room: 1 (map) Download Materials
Slides
Beth Payne

Vice President of Operations, Independence Rehab

Beth Payne has been an Occupational Therapist for almost 20-years and currently serves as the VP of Operations for Independence Rehab, a nationwide therapy provider offering contract therapy, in-house management, and consulting and auditing services. Additionally, Beth is a Pilates Instructor and Death Doula. Growing up, Beth’s mom was a Hospice nurse leading her to a career in healthcare.

Sponsored by: Sponsor Name

Learn to Love (Or at Least Like) Your Job Again... and Help Your Team to Do the Same

Track: Leadership & Workforce Development

The post pandemic era has taken a toll on post-acute care staffing, and while things are improving, there are still many challenges ahead for operators. In this session, we discuss current industry trends and identify strategies supported by neuroscience to identify how one can re-engage in their work and help their team to do the same.  A happy and engaged workforce leads to less turnover and better patient outcomes.

Room: 2 (map) Download Materials
Slides
Samantha Jones

Executive Coach and Regional Senior Care Operator, Samantha Jones Consulting LLC

Samantha Jones brings over 20 years of experience leading teams to positive outcomes in the complex world of post-acute care. By applying the proven counseling principle of listening first to understand her clients’ needs and goals, Samantha helps executives and teams achieve measurable success. Samantha has presented for: Ohio Health Care Association, New Mexico Health Care Association, Washington Health Care Association, The American College of Health Care Administrators and more.

Legislative Session: Where We Are & Where We're Going

Track: Regulatory/Legal

Attendees will take away a keen understanding of recent legislative progress on long-term care priorities and the dynamics that shape that progress. We will discuss how individuals can truly make a difference through advocacy. We will focus on techniques for effective storytelling, relationship-building with elected leaders and staff, and demonstrate how WHCA members have been driving legislative success using these techniques.

Room: 3 (map) Download Materials
Slides
Eric Negomir

Government Relations Manager, WHCA

Eric Negomir joined the WHCA team in 2023. Eric interned for WA State Senator Derek Stanford in the 2021 legislative session, and upon graduating from Western Washington University with a BA in Economics and Political Science, managed a judicial campaign in Whatcom County. Beyond grassroots strategy and engagement, Eric’s work with WHCA includes federal advocacy, WHCA-PAC fundraising, and media relations support.

Lauri St. Ours

EVP of Government Relations & Communications, WHCA

Lauri St. Ours has over 30 years of experience working with the Washington State Legislature. Prior to joining the WHCA, she served as the Executive Director of the Northwest Assisted Living Facilities Association for ten years. Early in her career, Lauri also worked in K-12 education advocacy. Lauri oversees WHCA legislative strategy and engagement and supports the WHCA Assisted Living and Skilled Nursing Reimbursement Committees.

Carma Matti-Jackson

President & CEO, WHCA

WHCA CEO Carma Matti-Jackson has over 20 years cumulative experience in project management and public relations. As WHCA CEO, Carma’s data-driven approach to storytelling has helped secure historic Medicaid funding for long-term care, and she is proud to represent Washington’s long-term care community.

Jeff Gombosky

Gombosky Public Affairs

Jeff Gombosky is the sole proprietor of Gombosky Public Affairs, and provides on-the-hill support and guidance for the WHCA Government Relations Team. After serving as the Director of Government Relations for Eastern Washington University, Jeff founded Gombosky Public Affairs in 2006 and has built a strong record of legislative success on his clients’ behalf.

Sponsored by: Columbia Roofing

Substance Use Disorder Among Health Professionals

Track: Clinical

Addressing SUD as a medical condition removes stigma. An individual with SUD has a natural, predictable disease course that is responsive to treatment, allowing for recovery. Participants will be able to recognize SUD as a chronic, progressive illness with biologic, psychologic and environmental components.

Room: 4 (map) Download Materials
Slides
Melissa Fraser

Case Manager, WHPS/WBON

Melissa Fraser has worked for the Washington Health Professional Services (WHPS) program since 2015 providing primary case management and regulatory monitoring of nurses with Substance Use Disorder. Melissa is a Substance Use Disorders Professional and has a Bachelor of Arts degree from Evergreen State College and Associate’s in Applied Science from Tacoma Community College.


Tuesday, May 21

8:00 am

Keynote: Let Humor Work

HUMOR is a Healthy Understanding of Moments Others Recognize (or Reject) and this phenomenon is critical in creating community through shared experiences. Attendees will learn about Cognitive Distortions that are natural yet damaging for those under chronic stress to adopt, as well as how to break this cycle and progress upwards on the Emotional Scale.

Room: Grand Ballroom A (map) Download Materials
Slides
Lon Kieffer

Executive Director, Milford Wellness Village

Lon Kieffer has been a Registered Nurse and Nursing Home Administrator for greater than 30 years. Throughout his professional career he was also a “Retired Comic” having been named “one of Baltimore’s Funniest Young Comedians” in 1986, after which he embarked on his journey as a Professional Caregiver in the Senior Living Industry. Lon continues to work and lead in the Senior Living Industry as the Executive Director of the Milford Wellness Village.

 

10:00 am

Dementia Programming: Back to the Future!

Track: General

“Great Scott! Wait a minute Doc, are you telling me you built a time machine out of a DeLorean?” In this interactive session, we invite you to embark on a captivating journey back to the past with dementia residents. Learn innovative approaches to better understand how life experiences can build a dementia friendly person-centered activity program.

Room: 1 (map) Download Materials
Slides
Tia Hovatter

President & CEO, Health Consultants Plus, Inc.

Tia Hovatter has over 20 years of experience in Long-Term Care. She holds a Bachelor’s Degree in Education and a Master’s Degree in Public Health from West Virginia University. Certified in various fields, including Activity Consulting, Advanced Directives Training, and Dementia Care, she also serves as a Licensed Nursing Home Administrator. Tia is a nationally recognized keynote speaker in the long-term care industry.

Sponsored by: Tapestry Health

Hiring for Safety

Track: Leadership & Workforce Development

This class will help those in charge of hiring walkthrough the process and cover ways to attract and retain employees that will safely perform. We will help cut through the buzz and determine what your culture is, how to gauge it, and how to affect it in meaningful, positive ways. Through discussion and example, trainees will learn how their culture affects the safety of their staff, and how they can use it to ensure their staff are safer.

Room: 2 (map) Download Materials
Slides
Shamus Haron

Safety Trainer, ERNwest

Shamus Harmon has spent almost 20 years as a safety professional in long term care. During that time, he has worked in several roles including human resources, employee benefits, and managing employee safety and workers’ compensation programs. For more than a decade he has focused on providing on-site safety training and consultation to long term care in Washington, providing more than 30,000 CEUs during more than 1,100 facility visits.

Sponsored by: ERNwest

Roads to Community Living: Washington's Money Follows the Person Program

Track: Regulatory/Legal

This informational exchange session will enable Home and Community Services to share which services are currently available, which services will be rolling out in the near future and learn more about transition barriers nursing facilities are currently experiencing to inform future service development.

Room: 3 (map) Download Materials
Slides
Julie Cope

Program Manager, DSHS/ALTSA

Julie Cope has been providing and coordinating long-term services and supports (LTSS) for over 20 years. She started her LTSS career in the private sector as a Nursing Facility Social Worker. She began her DSHS career with the Department of Children, Youth, and Families (then named Children’s Administration), in 2006 but joined Home and Community Services in 2010. She has since transitioned to supervisory roles with DSHS.

Rock Solid Person-Centered Service Planning

Track: Clinical

In this session we will learn how being person-centered improves care and makes things easier for everyone. Attendees will also learn methods to engage and invest staff in the service planning process, who should be involved in service planning, regulatory requirements for service plans, as well as common pitfalls in service planning and how to avoid them.

Room: 4 (map) Download Materials
Slides
Rebecca Evans

Director of Operations, Consulting Resources

Rebecca Evans leads the Consulting Resources Team, working with providers to improve operational efficiency, compliance, and the quality of care for Skilled Nursing, Assisted Living and Memory Care Facilities. She is an Administrator and Infection Preventionist, providing guidance on regulatory compliance, policies, procedures, training, and education as well as coordinating interim support for facilities.

Sponsored by: Consulting Resources

 

11:00 am

Resident Council: Meeting Madness!

Track: General

Which one reflects your resident council meetings: effective meeting, compliant session or complete meeting madness? This session provides a step-by-step approach to conducting effective resident council meetings with techniques for how to stay on track. We will also review all the steps for meeting documentation and follow-up documentation.

Room: 1 (map) Download Materials
Slides
Tia Hovatter

President & CEO, Health Consultants Plus, Inc.

Tia Hovatter has over 20 years of experience in Long-Term Care. She holds a Bachelor’s Degree in Education and a Master’s Degree in Public Health from West Virginia University. Certified in various fields, including Activity Consulting, Advanced Directives Training, and Dementia Care, she also serves as a Licensed Nursing Home Administrator. Tia is a nationally recognized keynote speaker in the long-term care industry.

Sponsored by: Sponsor Name

WHCA House of Delegates Meeting

Track: Leadership & Workforce Development

Please plan to join WHCA CEO Carma Matti-Jackson and members of the WHCA Board for the 2024 WHCA House of Delegates meeting. This annual meeting is an opportunity for WHCA members to receive a “state of the association” briefing and attend the swearing in ceremony for WHCA’s newest board members. Plan to join us for this one-hour member briefing to learn more!

Room: 2 (map) Download Materials
Link 1, Link 2
Carma Matti-Jackson

President & CEO, WHCA

WHCA CEO Carma Matti-Jackson has over 20 years cumulative experience in project management and public relations. As WHCA CEO, Carma’s data-driven approach to storytelling has helped secure historic Medicaid funding for long-term care, and she is proud to represent Washington’s long-term care community.

Surrogate Decision Making

Track: Regulatory/Legal

 

Room: 3 (map) Download Materials
Link 1, Link 2
Aleksander Schilbach

Associate, Lane Powell

Aleksander Schilbach focuses his practice on estate planning and estate-related litigation, including TEDRA litigation for high-net-worth families and individuals. Before practicing law, Sascha clerked for the Honorable David S. Mann at Division I of the Washington Court of Appeals. As a clerk, he drafted bench memorandums and draft opinions on a variety of civil and criminal matters.

The Med Pass: Promoting Quality in Medication Management

Track: Clinical

In this session, will see firsthand what a terrible medication pass can look like to emphasize the importance of consistent quality improvement methods.  From three-way audits to new-admit medication reconciliation…from training medication staff to ensuring continued competency in skills and knowledge…this session will bring to light what is needed to promote safe medication delivery for each resident, every time.

Room: 4 (map) Download Materials
Slides
Vicki McNealley

Director of Assisted Living, WHCA

Vicki McNealley is an RN whose career has focused primarily in the assisted living arena. She is passionate about educating administrators, nurses, and caregivers on the unique field of assisted living operations. She works at Washington Health Care Association as the Director of Assisted Living, where she consults with members on regulations, licensing, nursing issues, and just about any other topic members want to chat about.

Kelli Carr

Nurse Consultant, Consonus Healthcare

Kelli Carr is an LPN whose career has been focused in the long-term care profession. She provides medication system audits and education for skilled nursing and assisted living providers. Kelli’s focus on drug diversion has lent to her expertise in investigations surrounding medication theft; her skills in prevention, identification, and response to drug diversion activities lends to her continued success in the long-term care pharmacy arena.

Sponsored by: Consonus Healthcare

 

1:30 pm

Safe Home: Embracing Diversity, Shaping Inclusive Futures for Older Adults in Washington

Track: General

Sexual and gender minority older adults often report incompetent care and discrimination in long-term care environments. Responding to the need, this Safe Home training is committed to improving person-centered care for a diverse range of residents. Through tangible strategies, the training fosters inclusivity and hospitality within long-term care settings, broadening the capabilities of workers across different environments.

Room: 1 (map) Download Materials
Slides, Handout
Charles P Hoy-Ellis

Project Director, The Goldsen Institute

Charles P. Hoy-Ellis, PhD, MSW, LICSW is a researcher and Licensed Independent Clinical Social Worker with over two decades of experience providing clinical services to the LGBTQ+ community, and providing evidence-based trainings for providers that work with members of this community. His scholarship focuses on the health and well-being of LGBTQ+ populations, particularly midlife and older adults. He currently serves as the Project Director, Interventions and Training with the Goldsen Institute, at AgePRIDE – Healthy Generations.

Best Kept Secret: A Potential Solution for the Turnover/Burnout Problem in Health Care

Track: Leadership & Workforce Development

Reduce your turnover dramatically and improve your financial results by implementing one key practice. Join us as we walk through how you can prevent burnout and improve employee satisfaction at your company/facility.

Room: 2 (map) Download Materials
Slides
Matt Flemming

Presenter Title, Sunshine Health Facilities

Matt Fleming has 20+ years’ experience as a leader in long term care. He started his work in healthcare in high school as an NAC and worked as a long-term care Administrator much of his career. Currently, Matt is the Chief Operating officer at Sunshine Health Facilities in Spokane Valley. He has served on the Board of WHCA and LeadingAge and is excited to share his passion for creating culture in healthcare.

Reasonable Accommodations and Ergonomics

Track: Regulatory/Legal

This class will lead managers, supervisors, and other safety leaders through the foundations of ergonomics and reasonable accommodations, why they matter in long term care, and explore some specific ways in which they can help prevent injury to both employees and residents through the appropriate application of ergonomic principles.

Room: 3 (map) Download Materials
Slides
Shamus Harmon

Safety Trainer, ERNwest

Shamus Harmon has spent almost 20 years as a safety professional in long term care. During that time, he has worked in several roles including human resources, employee benefits, and managing employee safety and workers’ compensation programs. For more than a decade he has focused on providing on-site safety training and consultation to long term care in Washington, providing more than 30,000 CEUs during more than 1,100 facility visits.

Sponsored by: ERNwest

Behavioral Health Management in Nursing Facilities and Substance Abuse

Track: Clinical

In this session, will see firsthand what a terrible medication pass can look like to emphasize the importance of consistent quality improvement methods.  From three-way audits to new-admit medication reconciliation…from training medication staff to ensuring continued competency in skills and knowledge…this session will bring to light what is needed to promote safe medication delivery for each resident, every time.

Room: 4 (map) Download Materials
Slides
David Rodriguez

Health Improvement Advisor, Comagine

David Rodriguez has worked in a variety of roles within the behavioral health field, including clinical direct experiences working with youth and families in the wraparound program. He has also worked as a Behavioral Health project coordinator working to improve BH programs for FQHC in Washington state. In his most recent role, he was the Southwest Washington Behavioral Health Ombudsman working with providers in his region to improve behavioral health services.

 

2:30 pm

Supporting Your Neurodivergent (I/DD) Residents

Track: General

During this session, we will discuss supporting your residents who have intellectual and developmental disabilities. The presentation will dig into the variance in care demands, extol the advantages of creating a nurturing environment for the neurodivergent, and address the inherent opportunities and challenges associated with diverse parental/guardian dynamics.

Room: 1 (map) Download Materials
Slides
Heather Bartholomew

Presenter Title, Presenter Company

Heather Bartholomew has been the Executive Director of Stephen’s Place in Vancouver, WA for 9 years. Stephen’s Place is a unique residential community for adults with intellectual and developmental disabilities. Heather has a B.S. in Health and Human Performance, experience working in fundraising for a large non-profit, and 13 years of operational experience in a multi-franchise, multi-state company.

Sponsored by: Propel Insurance

Expecting the Unexpected: DOSH Compliance Inspections

Track: Leadership & Workforce Development

Long term care is currently under an emphasis program with the Division of Occupational Safety and Health (DOSH) for 2024 – and possibly beyond. This class will cover what triggers a DOSH inspection, the steps of an inspection, the documentation you must have, how DOSH calculates penalties, and five tips to be better prepared.

Room: 2 (map) Download Materials
Slides
Shamus Harmon

Safety Trainer, ERNwest

Shamus Harmon has spent almost 20 years as a safety professional in long term care. During that time, he has worked in several roles including human resources, employee benefits, and managing employee safety and workers’ compensation programs. For more than a decade he has focused on providing on-site safety training and consultation to long term care in Washington, providing more than 30,000 CEUs during more than 1,100 facility visits.

Sponsored by: ERNwest

Documentation Basics and Tracking Behaviors

Track: Regulatory/Legal

Do you have staff that struggle with documentation? This training can help! We will develop strategies to address the “downside” of documentation. We will work together to compare high quality documentation versus low quality documentation. We will then develop efficient documentation skills. We will then discover the value of using documentation to track behaviors.

Room: 3 (map) Download Materials
Slides, Behavior Tracker, Behavior Table, Log 1, Log 2
Krystle Malo

Behavioral Health Trainer, RCSBHT

Krystle Malo has a BA degree in Psychology and over 18 years of experience in the mental health field. Her areas of expertise include dialectical behavior therapy, program management, working with juvenile offenders, more. Krystle has provided training for several years on various behavioral health topics to LTC Providers across the state of Washington.

Understanding Lewy Body Dementia

Track: Clinical

Most long-term care professionals receive an abundance of training in Alzheimer’s care, but not as many are familiar with the second most-commonly diagnosed type of dementia-related disease in older adults – Lewy Body Dementia. This session reviews what LBD is, its two sub-types and symptoms, and the ways the diseases of LBD differ from Alzheimer’s disease.

Room: 4 (map) Download Materials
Slides
Lori Dierolf

Owner, Open Door Training & Development

With thirty years’ experience in long-term care, Lori L. Dierolf deeply understands the challenges we face in the industry today! Since 2016, through her company Open Door Training & Development, Lori has presented dementia education and leadership training to all levels of staff in long-term care communities and at various conferences throughout the country. In addition to owning ODT&D, she currently serves as the Vice President of Human Resources for United Church of Christ Homes in Central Pennsylvania.


Wednesday, May 22

8:00 am

EBS and Behavioral Programs

Track: General

The purpose of Expanded Behavior Supports (EBS) in skilled nursing facilities is to serve individuals with both complex skilled and behavioral support needs. The purpose of EBS Plus is to serve individuals who need a level of behavior support services that include dedicated staffing and availability of daily behavior support, consultation, and training in a skilled nursing environment.

Room: 1 (map) Download Materials
Slides, Handout
Dr. Kristina Kovacs

Co-Founder, Behavioral Health Solutions

Kristi Kovacs has a Ph.D. in Clinical Psychology and is the Co-Founder and Executive Program Director for Behavioral Health Solutions (BHS). At BHS she oversees a team of mental health professionals specializing in the care of patients residing in skilled nursing facilities with behavioral and emotional challenges and directs the administration of a reimbursement program for residents with behavioral issues.

Avoiding Burnout

Track: Leadership & Workforce Development

Misunderstandings on new or newish code requirements can be frustrating. How to figure out what exactly the new requirements are. This session will cover the dreaded forward flow, fire door and fire wall inspections, fire/smoke dampers, and many others.

Room: 2 (map) Download Materials
Slides
Craig Fischer

Learning & Development Leader, Gonzaga 

 

Sponsored by: Crown Health

Deciphering the Code: Understanding New Requirements for Flow, Doors, Dampers, and the Like

Track: Regulatory/Legal

Misunderstandings on new or newish code requirements can be frustrating. How to figure out what exactly the new requirements are. This session will cover the dreaded forward flow, fire door and fire wall inspections, fire/smoke dampers, and many others.

Room: 2 (map) Download Materials
Slides
Kimberly Bloor

Deputy State Fire Marshal, WSP

Kimberly Bloor is a Deputy State Fire Marshal with the Washington State Patrol, State Fire Marshal’s Office (SFMO). Kimberly has been with the SFMO for over ten years and is responsible for a variety of fire and life safety inspections and does quality assurance for all healthcare fire and life safety inspections.

Treatment of Hard-to-Heal Wounds

Track: Clinical

This session covers key interventions for challenging hard-to-heal wounds, including appropriate debridement types for nursing, topical interventions and products for biofilm and wound infection management, and more. This session is suitable for both new and experienced wound nurses, Directors and Assistant Directors of Nursing Services, as well as providers and other clinicians engaged in wound care.

Room: 4 (map) Download Materials
Slides, Wound Hygiene, Ten Tips, Debridement, WWII
Pamela Scarborough

Director of Education, United Wound Healing

Dr. Pamela Scarborough’s clinical career spans more than 40 years, having practiced across the continuum of care including acute, outpatient, home health, and long-term care. Her clinical experience has included traditional physical therapy, orthopedics and sports medicine, cardiac rehabilitation, and wound management. Pamela is the Founding Director of the WCPC, a 17-hour educational activity created to prepare clinicians for they Board Certifications as a wound specialist.

 

9:00 am

Find, Verify, and Get Paid for Your Med B Supplies: A Live Demonstration

Track: General

This session will teach you to find billable supplies fast, estimate your current Med B losses, create a formulary you can use immediately, and discover hidden Med B-related compliance issues. Attendees will watch your presenter scrub for supplies live, estimate their losses in real-time, brainstorm a list of supplies to share with central supply, and build a workflow to prevent potential tags.

Room: 1 (map) Download Materials
Link 1, Link 2
Eric Hansen

Founder, Burst Medical Billing

Eric Hansen has worked in long-term care for almost 15 years. First as a CNA and now as the founder of Burst Medical Billing, a company dedicated to recovering Med B losses for skilled nursing facilities. He wants to be able to look back in five years and say, “I can’t believe there was a time SNFs didn’t get paid for their Med B supplies!”

What's Your QAPI Plan?

Track: Leadership & Workforce Development

Attendees will be walked through the process of conducting a thorough Root Cause Analysis, developing an AIM statement, and designing and implementing a manageable plan for change. We will delve into how to gather data to evaluate both desirable and unintended outcomes quickly, as well as adjusting your plan as needed to focus on the desired outcome. We will explore how to scale up change to incorporate your entire organization, and how to sustain desired changes over time.

Room: 2 (map) Download Materials
Slides
Nina Sanderson

Improvement Advisor, Comagine

Nina Sanderson has been a licensed Social Worker in Idaho for the past 24 years and is certified by CMS to conduct both skilled nursing facility (SNF) and dialysis/end-stage renal disease (ESRD) surveys. She worked in a nursing home for 13 years, spent three years as a long-term care surveyor in Idaho, three years as co-supervisor of the Idaho State Long Term Care Survey and Certification program, and four years as a federal surveyor. She has been with Comagine Health since August 2022.

Shannon Finegood

Manager of Patient Safety, Comagine

Preparing for the Future: Emergency Preparedness & Infection Prevention and Control in Long-Term Care

Track: Regulatory/Legal

During this 60-minute presentation, you will meet the RCS IPC/EP Team members, learn about their roles, and how the team provides support for RCS staff, long-term care providers, and stakeholders. Together, we can prepare for future emergencies and disasters to decrease potential impacts on the long-term care residents we serve.

Room: 3 (map) Download Materials
Slides
Linda Dunn

Nurse IPC Specialist, RCS

Linda Dunn, RN, is the RCS Nurse IPC Specialist and Local Health Jurisdiction (LHJ) liaison. Prior to joining RCS in 2018, Linda worked for 32 years in Mental Health nursing, serving as a psychiatric nurse manager in hospital settings and as a Designated Mental Health Professional in King County, Washington. Linda worked at RCS as an Assisted Living Facility Complaint Investigator prior to her current position.

Crisis Response and De-escalation

Track: Clinical

Attendees will learn about De-escalation and identify verbal de-escalation techniques. We will also discuss how to maintain safety and ways to be aware of your surroundings. We will also talk about how validation can help de-escalation and the 6 levels of validation. Last, we will discuss situations that may occur and what to do.

Room: 4 (map) Download Materials

Slides, Nonverbal, Verbal, Warning Signs

Krystle Malok

Behavioral Health Trainer, RCSBHT

Krystle Malo has a BA degree in Psychology and over 18 years of experience in the mental health field. Her areas of expertise include dialectical behavior therapy, program management, working with juvenile offenders, more. Krystle has provided training for several years on various behavioral health topics to LTC Providers across the state of Washington.

 

10:00 am

Referrals and Reimbursement: Understanding the Correlation Between Key SNF Success Factors

Track: General

Referrals are a key factor in the success of any skilled nursing facility. An effective referral strategy can mean the difference between success or failure, and also play a crucial role in PDPM reimbursement. In this session, we will explore critical factors influencing hospital-to-SNF referrals and how referrals impact PDPM. Gain the knowledge to confidently enhance this vital aspect of your SNF’s success.

Room: 1 (map) Download Materials
Slides
Sarah Scott

Strategic Reimbursement Consultant, Simple

Sarah Scott has worked with thousands of skilled nursing facilities, implementing data solutions and recommending revenue strategies. With an extensive background in clinical reimbursement, she advises facilities on best practices for PDPM reimbursement and referral management. Sarah has degrees in Health Management Systems and Business Development.

Sponsored by: Sponsor Name

Bridging the Gap: Workforce Development from Gen X to Gen Z

Track: Leadership & Workforce Development

During this session we will discuss practical ways to retain staff regardless of where they are in life. Topics of discussion will include general attitudes towards work and work life balance among nursing of various generations, stages of leadership development, common mistakes among new leaders, and conflict resolution.

Room: 2 (map) Download Materials
Slides
Jennifer Brown

Caldera Care

Jennifer Brown MSN, RN has been a nurse in the post-acute care industry for over 15 years, in several states. She is married with 5 children currently residing in Bothell Washington. She is currently attending Bradley University for her DNP in Adult-Gerontology Primary Nurse Practitioner.

Hiring: Interviews, Background Checks, and Salary Discussions

Track: Regulatory/Legal

Join us for a valuable education session on the proper hiring practices for your facility. Learn about different interview topics, running background checks, how to broach salary discussions, and more.

Room: 3 (map) Download Materials
Slides
Sarah Swale

Jensen Morse Baker PLLC

Sarah has extensive experience litigating, mediating, and resolving claims of discrimination, harassment, wrongful termination, and failure to accommodate.  She has obtained defense verdicts at summary judgment and trial in both ERISA and other employment-related claims.  She has also assisted clients through hundreds of agency charges and audits nationwide on federal, state, and local levels.

Huntington's Disease: Following the Genetic Links

Track: Clinical

This session explores the mood and behavior changes that are hallmarks of Huntington’s disease, as well as the stage-specific symptoms and available treatment options for those who are living with it.

Room: 4 (map) Download Materials
Slides
Lori Dierolf

Owner, Open Door Training & Development

Lori L. Dierolf has over thirty years’ experience in long-term care! Since 2016, through her company Open Door Training & Development, Lori has presented dementia education and leadership training to all levels of staff in long-term care communities and at various conferences throughout the country.

 

11:00 am

Grow Your Occupancy!

Track: General

This session will identify the three sales conversions that have the greatest impact on sales results and what to do to improve each conversion. We will also examine two case studies that show the impact of focus on skills that improve sales conversions has on your bottom line.

Room: 1 (map) Download Materials
Slides
Dresden Cincurak

VP Business Development, Grow Your Occupancy

Dresden Cincurak has served seniors as a Sales Director, Dementia Care Program Manager, and Executive Director. Her support roles have included Sales Specialist, Regional Sales Director, Divisional Dementia Care Manager, Corporate Director of Memory Care and Life Enrichment, and Vice President of Sales. Dresden presents courses and coaches for senior living sales and marketing professionals nationwide.

From Diversity to Inclusion

Track: Leadership & Workforce Development

Join us for an important session on diversity and inclusion in the workplace. Using individual goals as a starting point, participants will be invited to determine how they might impact their organization on whatever scale makes most sense for them. No matter the size of the plan, starting is the key. Participants should experience diversity and inclusion in an accessible yet meaningful way that empowers them to take action for themselves and their organization.

Room: 3 (map) Download Materials
Slides
Dr. Sam Jennings II

Gonzaga University

Dr. Sam Jennings II is the leadership strategist of 360 Clarity. The common thread through Sam’s formal education, employment, and coaching is curiosity. Curiosity drives Sam to learn, act, engage, and continuously improve. As a life-long learner, Sam understands that the most important cultural phenomenon any organization can foster is employee engagement.

State Staffing Requirements and Payroll-Based Journal (PBJ): Impacts and Insights

Track: Regulatory/Legal

CMS requires skilled nursing facilities to report staffing levels quarterly through Payroll-Based Journal (PBJ) reporting. It is essential to learn the key differences in federal and state reporting requirements. Gain insights on the continuing evolution of staffing reporting requirements, best strategies for preparing for PBJ audits, and how to refine your own reporting to improve results.

Room: 3 (map) Download Materials
Slides
Nathan Anderson

Simple

Nathan Anderson is a graduate of Kansas State University where he studied Economics and History. Nathan has worked with hundreds of Skilled Nursing Facilities across the nation helping to tackle PBJ reporting and improve 5-Star Staffing. Nathan has experience working with operators, educating them on the proper best practices for managing their Payroll-Based Journal (PBJ) data.

Director of Nursing 101: Fundamentals of Clinical System Management

Track: Clinical

This presentation will present the building blocks for time management, clinical system review, and survey preparedness for the novice or struggling Director of Nursing. In addition, the presentation will cover how to build a team that supports your vision as a new Director of Nursing

Room: 4 (map) Download Materials
Slides
Jennifer Brown

Caldera Care

Jennifer Brown MSN, RN has been a nurse in the post-acute care industry for over 15 years, in several states. She is married with 5 children currently residing in Bothell Washington. She is currently attending Bradley University for her DNP in Adult-Gerontology Primary Nurse Practitioner.


 

Track: General Education

 

Monday

2:00 pm - Don't Answer The Ring

The first phone call with a senior individual or their concerned loved one seeking guidance or care is our chance to be a beacon of hope in what might be a daunting journey for them. We don’t just provide information; we offer solutions and peace of mind. We understand the significance of this initial contact—it sets the tone for the entire caregiving relationship.

Room: 1 (map) Download Materials
Slides
Jeff Mason

Regional Manager, Serengeti Care

Jeff Mason is a seasoned healthcare professional with extensive experience as a leader in geriatric care management. Jeff is a licensed residential care facility administrator, and as a regional manager at Serengeti Care, provides home health, home care, and case management. With a robust background in operations management, Jeff has honed his expertise through significant time spent in Central Southern Africa and the Pacific Northwest.

3:00 pm - Wellness: A Different Perspective

We don’t often associate death and dying with wellness. In fact, it is still a taboo topic that we tend to avoid. In this session, we’ll expand upon how to initiate these conversations both in our personal and professional lives, discuss necessary legal documents, and share solutions to advocate for ourselves, our loved ones, our employees, and our residents successfully navigate preparing for the end-of-life so we can fully live.

Room: 1 (map) Download Materials
Slides
Beth Payne

Vice President of Operations, Independence Rehab

Beth Payne has been an Occupational Therapist for almost 20-years and currently serves as the VP of Operations for Independence Rehab, a nationwide therapy provider offering contract therapy, in-house management, and consulting and auditing services. Additionally, Beth is a Pilates Instructor and Death Doula. Growing up, Beth’s mom was a Hospice nurse leading her to a career in healthcare.

Tuesday

8:00 am - Keynote: Let Humor Work!

HUMOR is a Healthy Understanding of Moments Others Recognize (or Reject) and this phenomenon is critical in creating community through shared experiences. Attendees will learn about Cognitive Distortions that are natural yet damaging for those under chronic stress to adopt, as well as how to break this cycle and progress upwards on the Emotional Scale.

Room: Grand Ballroom A (map) Download Materials
Slides
Lon Kieffer

Executive Director, Milford Wellness Village

Lon Kieffer has been a Registered Nurse and Nursing Home Administrator for greater than 30 years. Throughout his professional career he was also a “Retired Comic” having been named “one of Baltimore’s Funniest Young Comedians” in 1986, after which he embarked on his journey as a Professional Caregiver in the Senior Living Industry. Lon continues to work and lead in the Senior Living Industry as the Executive Director of the Milford Wellness Village.

10:00 am - Dementia Programming: Back to the Future!

“Great Scott! Wait a minute Doc, are you telling me you built a time machine out of a DeLorean?” In this interactive session, we invite you to embark on a captivating journey back to the past with dementia residents. Learn innovative approaches to better understand how life experiences can build a dementia friendly person-centered activity program.

Room: 1 (map) Download Materials
Slides
Tia Hovatter

President & CEO, Health Consultants Plus, Inc.

Tia Hovatter has over 20 years of experience in Long-Term Care. She holds a Bachelor’s Degree in Education and a Master’s Degree in Public Health from West Virginia University. Certified in various fields, including Activity Consulting, Advanced Directives Training, and Dementia Care, she also serves as a Licensed Nursing Home Administrator. Tia is a nationally recognized keynote speaker in the long-term care industry.

Sponsored by: Tapestry Health

11:00 am - Resident Council: Meeting Madness

Which one reflects your resident council meetings: effective meeting, compliant session or complete meeting madness? This session provides a step-by-step approach to conducting effective resident council meetings with techniques for how to stay on track. We will also review all the steps for meeting documentation and follow-up documentation.

Room: 1 (map) Download Materials
Slides
Tia Hovatter

President & CEO, Health Consultants Plus, Inc.

Tia Hovatter has over 20 years of experience in Long-Term Care. She holds a Bachelor’s Degree in Education and a Master’s Degree in Public Health from West Virginia University. Certified in various fields, including Activity Consulting, Advanced Directives Training, and Dementia Care, she also serves as a Licensed Nursing Home Administrator. Tia is a nationally recognized keynote speaker in the long-term care industry.

1:30 pm - Safe Home: Embracing Diversity, Shaping Inclusive Futures for Older Adults in Washington

Sexual and gender minority older adults often report incompetent care and discrimination in long-term care environments. Responding to the need, this Safe Home training is committed to improving person-centered care for a diverse range of residents. Through tangible strategies, the training fosters inclusivity and hospitality within long-term care settings, broadening the capabilities of workers across different environments.

Room: 1 (map) Download Materials
Slides, Handout
Charles P Hoy-Ellis

Project Director, The Goldsen Institute

Charles P. Hoy-Ellis, PhD, MSW, LICSW is a researcher and Licensed Independent Clinical Social Worker with over two decades of experience providing clinical services to the LGBTQ+ community, and providing evidence-based trainings for providers that work with members of this community. His scholarship focuses on the health and well-being of LGBTQ+ populations, particularly midlife and older adults. He currently serves as the Project Director, Interventions and Training with the Goldsen Institute, at AgePRIDE – Healthy Generations.

2:30 pm - Supporting Your Neurodivergent (I/DD) Residents

During this session, we will discuss supporting your residents who have intellectual and developmental disabilities. The presentation will dig into the variance in care demands, extol the advantages of creating a nurturing environment for the neurodivergent, and address the inherent opportunities and challenges associated with diverse parental/guardian dynamics.

Room: 1 (map) Download Materials
Slides
Heather Bartholomew

Presenter Title, Presenter Company

Heather Bartholomew has been the Executive Director of Stephen’s Place in Vancouver, WA for 9 years. Stephen’s Place is a unique residential community for adults with intellectual and developmental disabilities. Heather has a B.S. in Health and Human Performance, experience working in fundraising for a large non-profit, and 13 years of operational experience in a multi-franchise, multi-state company.

Sponsored by: Propel Insurance

Wednesday

8:00 am - EBS and Behavioral Programs

The purpose of Expanded Behavior Supports (EBS) in skilled nursing facilities is to serve individuals with both complex skilled and behavioral support needs. The purpose of EBS Plus is to serve individuals who need a level of behavior support services that include dedicated staffing and availability of daily behavior support, consultation, and training in a skilled nursing environment.

Room: 1 (map) Download Materials
Slides, Handout
Dr. Kristina Kovacs

Co-Founder, Behavioral Health Solutions

Kristi Kovacs has a Ph.D. in Clinical Psychology and is the Co-Founder and Executive Program Director for Behavioral Health Solutions (BHS). At BHS she oversees a team of mental health professionals specializing in the care of patients residing in skilled nursing facilities with behavioral and emotional challenges and directs the administration of a reimbursement program for residents with behavioral issues.

9:00 am - Find, Verify, and Get Paid for Your Med B Supplies: A Live Demonstration

This session will teach you to find billable supplies fast, estimate your current Med B losses, create a formulary you can use immediately, and discover hidden Med B-related compliance issues. Attendees will watch your presenter scrub for supplies live, estimate their losses in real-time, brainstorm a list of supplies to share with central supply, and build a workflow to prevent potential tags.

Room: 1 (map) Download Materials
Link 1, Link 2
Eric Hansen

Founder, Burst Medical Billing

Eric Hansen has worked in long-term care for almost 15 years. First as a CNA and now as the founder of Burst Medical Billing, a company dedicated to recovering Med B losses for skilled nursing facilities. He wants to be able to look back in five years and say, “I can’t believe there was a time SNFs didn’t get paid for their Med B supplies!”

10:00 am - Referrals and Reimbursement

Referrals are a key factor in the success of any skilled nursing facility. An effective referral strategy can mean the difference between success or failure, and also play a crucial role in PDPM reimbursement. In this session, we will explore critical factors influencing hospital-to-SNF referrals and how referrals impact PDPM. Gain the knowledge to confidently enhance this vital aspect of your SNF’s success.

Room: 1 (map) Download Materials
Slides
Sarah Scott

Strategic Reimbursement Consultant, Simple

Sarah Scott has worked with thousands of skilled nursing facilities, implementing data solutions and recommending revenue strategies. With an extensive background in clinical reimbursement, she advises facilities on best practices for PDPM reimbursement and referral management. Sarah has degrees in Health Management Systems and Business Development.

11:00 am - Grow Your Occupancy!

This session will identify the three sales conversions that have the greatest impact on sales results and what to do to improve each conversion. We will also examine two case studies that show the impact of focus on skills that improve sales conversions has on your bottom line.

Room: 1 (map) Download Materials
Slides
Dresden Cincurak

VP Business Development, Grow Your Occupancy

Dresden Cincurak has served seniors as a Sales Director, Dementia Care Program Manager, and Executive Director. Her support roles have included Sales Specialist, Regional Sales Director, Divisional Dementia Care Manager, Corporate Director of Memory Care and Life Enrichment, and Vice President of Sales. Dresden presents courses and coaches for senior living sales and marketing professionals nationwide.

 

Track: Leadership & Workforce Development

Monday

1:00 pm - Train to Retain: How Investing in Professional Development Reduces Turnover

Join us for an interactive presentation on what works and what doesn’t when it comes to clinical education. Find ways to leverage education to retain your staff. Learn how to build a stronger team who invests in your company because you invest in them.

Room: 2 (map) Download Materials
Slides
Dr. Michele Carr

Clinical Support Manager, McKesson Medical-Surgical

Michele Carr RD, DPM, NWCC, FAPWCA, COS-C has been a clinician for over 30 years. Additionally, she is a frequent speaker at national wound and health conferences, including SAWC and WOW. Michele accepted a position with McKesson as a clinical support manager where she hopes to use her knowledge in home health, hospice, wound care, nutrition, and OASIS.

Sponsored by: McKesson Medical-Surgical

2:00 pm - Why the Numbers Matter in the Senior Living Model

 

Room: 2 (map) Download Materials
Link 1
Darcie Bagott

Program Specialist, WSU

Darcie Bagott works as a program coordinator in the School of Hospitality Business Management. She has worked for WSU for five years. She is originally from northwest Washington but has lived in the town of Palouse for over 20 years. She has a Bachelor of Arts degree from Eastern Washington University.

Sponsored by: Infinity Rehab

3:00 pm - Learn to Love (or at least like) Your Job Again... And Help Your Team Do the Same

The post pandemic era has taken a toll on post-acute care staffing, and while things are improving, there are still many challenges ahead for operators. In this session, we discuss current industry trends and identify strategies supported by neuroscience to identify how one can re-engage in their work and help their team to do the same.  A happy and engaged workforce leads to less turnover and better patient outcomes.

Room: 2 (map) Download Materials
Slides
Samantha Jones

Executive Coach and Regional Senior Care Operator, Samantha Jones Consulting LLC

Samantha Jones brings over 20 years of experience leading teams to positive outcomes in the complex world of post-acute care. By applying the proven counseling principle of listening first to understand her clients’ needs and goals, Samantha helps executives and teams achieve measurable success. Samantha has presented for: Ohio Health Care Association, New Mexico Health Care Association, Washington Health Care Association, The American College of Health Care Administrators and more.

Tuesday

8:00 am - Keynote: Let Humor Work!

HUMOR is a Healthy Understanding of Moments Others Recognize (or Reject) and this phenomenon is critical in creating community through shared experiences. Attendees will learn about Cognitive Distortions that are natural yet damaging for those under chronic stress to adopt, as well as how to break this cycle and progress upwards on the Emotional Scale.

Room: Grand Ballroom A (map) Download Materials
Slides
Lon Kieffer

Executive Director, Milford Wellness Village

Lon Kieffer has been a Registered Nurse and Nursing Home Administrator for greater than 30 years. Throughout his professional career he was also a “Retired Comic” having been named “one of Baltimore’s Funniest Young Comedians” in 1986, after which he embarked on his journey as a Professional Caregiver in the Senior Living Industry. Lon continues to work and lead in the Senior Living Industry as the Executive Director of the Milford Wellness Village.

10:00 am - Hiring For Safety

This class will help those in charge of hiring walkthrough the process and cover ways to attract and retain employees that will safely perform. We will help cut through the buzz and determine what your culture is, how to gauge it, and how to affect it in meaningful, positive ways. Through discussion and example, trainees will learn how their culture affects the safety of their staff, and how they can use it to ensure their staff are safer.

Room: 2 (map) Download Materials
Slides
Shamus Haron

Safety Trainer, ERNwest

Shamus Harmon has spent almost 20 years as a safety professional in long term care. During that time, he has worked in several roles including human resources, employee benefits, and managing employee safety and workers’ compensation programs. For more than a decade he has focused on providing on-site safety training and consultation to long term care in Washington, providing more than 30,000 CEUs during more than 1,100 facility visits.

Sponsored by: ERNwest

11:00 am - House of Delegates Meeting

Please plan to join WHCA CEO Carma Matti-Jackson and members of the WHCA Board for the 2024 WHCA House of Delegates meeting. This annual meeting is an opportunity for WHCA members to receive a “state of the association” briefing and attend the swearing in ceremony for WHCA’s newest board members. Plan to join us for this one-hour member briefing to learn more!

Room: 2 (map) Download Materials
Link 1, Link 2
Carma Matti-Jackson

President & CEO, WHCA

WHCA CEO Carma Matti-Jackson has over 20 years cumulative experience in project management and public relations. As WHCA CEO, Carma’s data-driven approach to storytelling has helped secure historic Medicaid funding for long-term care, and she is proud to represent Washington’s long-term care community.

1:30 pm - Best Kept Secret: A Potential Solution for the Turnover/Burnout Problem in Health Care

Reduce your turnover dramatically and improve your financial results by implementing one key practice. Join us as we walk through how you can prevent burnout and improve employee satisfaction at your company/facility.

Room: 2 (map) Download Materials
Slides
Matt Flemming

Presenter Title, Sunshine Health Facilities

Matt Fleming has 20+ years’ experience as a leader in long term care. He started his work in healthcare in high school as an NAC and worked as a long-term care Administrator much of his career. Currently, Matt is the Chief Operating officer at Sunshine Health Facilities in Spokane Valley. He has served on the Board of WHCA and LeadingAge and is excited to share his passion for creating culture in healthcare.

2:30 pm - Expecting the Unexpected: DOSH Compliance Inspections

ong term care is currently under an emphasis program with the Division of Occupational Safety and Health (DOSH) for 2024 – and possibly beyond. This class will cover what triggers a DOSH inspection, the steps of an inspection, the documentation you must have, how DOSH calculates penalties, and five tips to be better prepared.

Room: 2 (map) Download Materials
Slides
Shamus Harmon

Safety Trainer, ERNwest

Shamus Harmon has spent almost 20 years as a safety professional in long term care. During that time, he has worked in several roles including human resources, employee benefits, and managing employee safety and workers’ compensation programs. For more than a decade he has focused on providing on-site safety training and consultation to long term care in Washington, providing more than 30,000 CEUs during more than 1,100 facility visits.

Sponsored by: ERNwest

Wednesday

8:00 am - Avoiding Burnout

Misunderstandings on new or newish code requirements can be frustrating. How to figure out what exactly the new requirements are. This session will cover the dreaded forward flow, fire door and fire wall inspections, fire/smoke dampers, and many others.

Room: 2 (map) Download Materials
Slides
Craig Fischer

Learning & Development Leader, Gonzaga 

 

Sponsored by: Crown Health

9:00 am - What's in Your QAPI Plan?

Attendees will be walked through the process of conducting a thorough Root Cause Analysis, developing an AIM statement, and designing and implementing a manageable plan for change. We will delve into how to gather data to evaluate both desirable and unintended outcomes quickly, as well as adjusting your plan as needed to focus on the desired outcome. We will explore how to scale up change to incorporate your entire organization, and how to sustain desired changes over time.

Room: 2 (map) Download Materials
Slides
Nina Sanderson

Improvement Advisor, Comagine

Nina Sanderson has been a licensed Social Worker in Idaho for the past 24 years and is certified by CMS to conduct both skilled nursing facility (SNF) and dialysis/end-stage renal disease (ESRD) surveys. She worked in a nursing home for 13 years, spent three years as a long-term care surveyor in Idaho, three years as co-supervisor of the Idaho State Long Term Care Survey and Certification program, and four years as a federal surveyor. She has been with Comagine Health since August 2022.

Shannon Finegood

Manager of Patient Safety, Comagine

10:00 am - Bridging the Gap: Workforce Development from Gen X to Gen Z

During this session we will discuss practical ways to retain staff regardless of where they are in life. Topics of discussion will include general attitudes towards work and work life balance among nursing of various generations, stages of leadership development, common mistakes among new leaders, and conflict resolution.

Room: 2 (map) Download Materials
Slides
Jennifer Brown

Caldera Care

Jennifer Brown MSN, RN has been a nurse in the post-acute care industry for over 15 years, in several states. She is married with 5 children currently residing in Bothell Washington. She is currently attending Bradley University for her DNP in Adult-Gerontology Primary Nurse Practitioner.

11:00 am - From Diversity to Inclusion

Join us for an important session on diversity and inclusion in the workplace. Using individual goals as a starting point, participants will be invited to determine how they might impact their organization on whatever scale makes most sense for them. No matter the size of the plan, starting is the key. Participants should experience diversity and inclusion in an accessible yet meaningful way that empowers them to take action for themselves and their organization.

Room: 3 (map) Download Materials
Slides
Dr. Sam Jennings II

Gonzaga University

Dr. Sam Jennings II is the leadership strategist of 360 Clarity. The common thread through Sam’s formal education, employment, and coaching is curiosity. Curiosity drives Sam to learn, act, engage, and continuously improve. As a life-long learner, Sam understands that the most important cultural phenomenon any organization can foster is employee engagement.

 

Track: Regulatory & Legal

Monday

1:00 pm - My Health My Data

Join us for a session about My Health My Data Act and learn why it will fundamentally change the landscape of data governance in our state. We will discuss MHMD’s scope and applicability, new documentation required under the law, ways in which your existing vendor contracts may need to be revised, as well as enforcement.

Room: 3 (map) Download Materials
Slides
Gregory Pyle

Shareholder, Lane Powell

Greg Pyle represents clients in corporate, transactional, and regulatory matters. Greg has deep experience in Senior Housing including transactions, licensing, regulatory enforcement and worked in the industry prior to becoming a lawyer. He regularly advises both operators and financial partners on transaction structuring, acquisitions, dispositions, and associated licensing issues.

Magdalena Bragun

Attorney, Lane Powell

Magdalena Bragun represents clients in privacy and data security matters, focusing on specialized and comprehensive state privacy laws. Magdalena’s expertise allows her to advise clients on complex privacy and information governance compliance issues, including data protection risks, transfers of data, and technology agreements. Magdalena holds a CIPP/US certification, a globally recognized information privacy credential awarded by the International Association of Privacy Professionals.

2:00 pm - AI in Senior Living & LTC

Join us for a valuable education session on the growing use of AI in senior living and other LTC environments. Learn about how AI is used in LTC settings currently, how it will be used in the future, and proper considerations on AI compliance and ethics.

Room: 3 (map) Download Materials
Slides, Link 2
Gregory Pyle

Shareholder, Lane Powell

Greg Pyle represents clients in corporate, transactional, and regulatory matters. Greg has deep experience in Senior Housing including transactions, licensing, regulatory enforcement and worked in the industry prior to becoming a lawyer. He regularly advises both operators and financial partners on transaction structuring, acquisitions, dispositions, and associated licensing issues.

Magdalena Bragun

Attorney, Lane Powell

Magdalena Bragun represents clients in privacy and data security matters, focusing on specialized and comprehensive state privacy laws. Magdalena’s expertise allows her to advise clients on complex privacy and information governance compliance issues, including data protection risks, transfers of data, and technology agreements. Magdalena holds a CIPP/US certification, a globally recognized information privacy credential awarded by the International Association of Privacy Professionals.

3:00 pm - Legislative Session

Attendees will take away a keen understanding of recent legislative progress on long-term care priorities and the dynamics that shape that progress. We will discuss how individuals can truly make a difference through advocacy. We will focus on techniques for effective storytelling, relationship-building with elected leaders and staff, and demonstrate how WHCA members have been driving legislative success using these techniques.

Room: 3 (map) Download Materials
Slides
Eric Negomir

Government Relations Manager, WHCA

Eric Negomir joined the WHCA team in 2023. Eric interned for WA State Senator Derek Stanford in the 2021 legislative session, and upon graduating from Western Washington University with a BA in Economics and Political Science, managed a judicial campaign in Whatcom County. Beyond grassroots strategy and engagement, Eric’s work with WHCA includes federal advocacy, WHCA-PAC fundraising, and media relations support.

Lauri St. Ours

EVP of Government Relations & Communications, WHCA

Lauri St. Ours has over 30 years of experience working with the Washington State Legislature. Prior to joining the WHCA, she served as the Executive Director of the Northwest Assisted Living Facilities Association for ten years. Early in her career, Lauri also worked in K-12 education advocacy. Lauri oversees WHCA legislative strategy and engagement and supports the WHCA Assisted Living and Skilled Nursing Reimbursement Committees.

Carma Matti-Jackson

President & CEO, WHCA

WHCA CEO Carma Matti-Jackson has over 20 years cumulative experience in project management and public relations. As WHCA CEO, Carma’s data-driven approach to storytelling has helped secure historic Medicaid funding for long-term care, and she is proud to represent Washington’s long-term care community.

Jeff Gombosky

Gombosky Public Affairs

Jeff Gombosky is the sole proprietor of Gombosky Public Affairs, and provides on-the-hill support and guidance for the WHCA Government Relations Team. After serving as the Director of Government Relations for Eastern Washington University, Jeff founded Gombosky Public Affairs in 2006 and has built a strong record of legislative success on his clients’ behalf.

Tuesday

8:00 am - Keynote: Let Humor Work!

HUMOR is a Healthy Understanding of Moments Others Recognize (or Reject) and this phenomenon is critical in creating community through shared experiences. Attendees will learn about Cognitive Distortions that are natural yet damaging for those under chronic stress to adopt, as well as how to break this cycle and progress upwards on the Emotional Scale.

Room: Grand Ballroom A (map) Download Materials
Slides
Lon Kieffer

Executive Director, Milford Wellness Village

Lon Kieffer has been a Registered Nurse and Nursing Home Administrator for greater than 30 years. Throughout his professional career he was also a “Retired Comic” having been named “one of Baltimore’s Funniest Young Comedians” in 1986, after which he embarked on his journey as a Professional Caregiver in the Senior Living Industry. Lon continues to work and lead in the Senior Living Industry as the Executive Director of the Milford Wellness Village.

10:00 am - Roads to Community Living: Washington's Money Follows the Person Program

This informational exchange session will enable Home and Community Services to share which services are currently available, which services will be rolling out in the near future and learn more about transition barriers nursing facilities are currently experiencing to inform future service development.

Room: 3 (map) Download Materials
Slides
Julie Cope

Program Manager, DSHS/ALTSA

Julie Cope has been providing and coordinating long-term services and supports (LTSS) for over 20 years. She started her LTSS career in the private sector as a Nursing Facility Social Worker. She began her DSHS career with the Department of Children, Youth, and Families (then named Children’s Administration), in 2006 but joined Home and Community Services in 2010. She has since transitioned to supervisory roles with DSHS.

11:00 am - Surrogate Decision Making

 

Room: 3 (map) Download Materials
Link 1, Link 2
Sascha Schilbach

Associate, Lane Powell

Sascha Schilbach focuses his practice on estate planning and estate-related litigation, including TEDRA litigation for high-net-worth families and individuals. Before practicing law, Sascha clerked for the Honorable David S. Mann at Division I of the Washington Court of Appeals. As a clerk, he drafted bench memorandums and draft opinions on a variety of civil and criminal matters.

1:30 pm - Reasonable Accommodations and Ergonomics

This class will lead managers, supervisors, and other safety leaders through the foundations of ergonomics and reasonable accommodations, why they matter in long term care, and explore some specific ways in which they can help prevent injury to both employees and residents through the appropriate application of ergonomic principles.

Room: 3 (map) Download Materials
Slides
Shamus Harmon

Safety Trainer, ERNwest

Shamus Harmon has spent almost 20 years as a safety professional in long term care. During that time, he has worked in several roles including human resources, employee benefits, and managing employee safety and workers’ compensation programs. For more than a decade he has focused on providing on-site safety training and consultation to long term care in Washington, providing more than 30,000 CEUs during more than 1,100 facility visits.

Sponsored by: ERNwest

2:30 pm - Documentation Basics and Tracking Behaviors

Do you have staff that struggle with documentation? This training can help! We will develop strategies to address the “downside” of documentation. We will work together to compare high quality documentation versus low quality documentation. We will then develop efficient documentation skills. We will then discover the value of using documentation to track behaviors.

Room: 3 (map) Download Materials
Slides, Behavior Tracker, Behavior Table, Log 1, Log 2
Krystle Malo

Behavioral Health Trainer, RCSBHT

Krystle Malo has a BA degree in Psychology and over 18 years of experience in the mental health field. Her areas of expertise include dialectical behavior therapy, program management, working with juvenile offenders, more. Krystle has provided training for several years on various behavioral health topics to LTC Providers across the state of Washington.

Wednesday

8:00 am - Deciphering the Code: Understanding New Requirements for Flow, Doors, Dampers, and the Like

Misunderstandings on new or newish code requirements can be frustrating. How to figure out what exactly the new requirements are. This session will cover the dreaded forward flow, fire door and fire wall inspections, fire/smoke dampers, and many others.

Room: 2 (map) Download Materials
Slides
Kimberly Bloor

Deputy State Fire Marshal, WSP

Kimberly Bloor is a Deputy State Fire Marshal with the Washington State Patrol, State Fire Marshal’s Office (SFMO). Kimberly has been with the SFMO for over ten years and is responsible for a variety of fire and life safety inspections and does quality assurance for all healthcare fire and life safety inspections.

9:00 am - Preparing for the Future: Emergency Preparedness & Infection Prevention and Control in Long-Term Care

During this 60-minute presentation, you will meet the RCS IPC/EP Team members, learn about their roles, and how the team provides support for RCS staff, long-term care providers, and stakeholders. Together, we can prepare for future emergencies and disasters to decrease potential impacts on the long-term care residents we serve.

Room: 3 (map) Download Materials
Slides
Linda Dunn

Nurse IPC Specialist, RCS

Linda Dunn, RN, is the RCS Nurse IPC Specialist and Local Health Jurisdiction (LHJ) liaison. Prior to joining RCS in 2018, Linda worked for 32 years in Mental Health nursing, serving as a psychiatric nurse manager in hospital settings and as a Designated Mental Health Professional in King County, Washington. Linda worked at RCS as an Assisted Living Facility Complaint Investigator prior to her current position.

10:00 am - Hiring: Interviews, Background Checks, and Salary Discussions

Join us for a valuable education session on the proper hiring practices for your facility. Learn about different interview topics, running background checks, how to broach salary discussions, and more.

Room: 3 (map) Download Materials
Slides
Sarah Swale

Jensen Morse Baker PLLC

Sarah has extensive experience litigating, mediating, and resolving claims of discrimination, harassment, wrongful termination, and failure to accommodate.  She has obtained defense verdicts at summary judgment and trial in both ERISA and other employment-related claims.  She has also assisted clients through hundreds of agency charges and audits nationwide on federal, state, and local levels.

11:00 am - State Staffing Requirements and Payroll-Based Journal

CMS requires skilled nursing facilities to report staffing levels quarterly through Payroll-Based Journal (PBJ) reporting. It is essential to learn the key differences in federal and state reporting requirements. Gain insights on the continuing evolution of staffing reporting requirements, best strategies for preparing for PBJ audits, and how to refine your own reporting to improve results.

Room: 3 (map) Download Materials
Slides
Nathan Anderson

Simple

Nathan Anderson is a graduate of Kansas State University where he studied Economics and History. Nathan has worked with hundreds of Skilled Nursing Facilities across the nation helping to tackle PBJ reporting and improve 5-Star Staffing. Nathan has experience working with operators, educating them on the proper best practices for managing their Payroll-Based Journal (PBJ) data.

 

Track: Clinical

Monday

1:00 pm - Transmission-Based Precautions

Transmission-Based Precautions are the second tier of basic infection control and are used in addition to standard precautions for patients who may be infected certain infectious agents for which additional precautions are needed to prevent infection transmission. Join us to learn more about each type of transmission-based precaution and how to keep yourself, your residents, and coworkers safe!

Room: 4 (map) Download Materials
Slides
Vanessa Herrera

Infection Prevention Epidemiologist, WA Department of Health

Vanessa Herrera, MPH has a BS in Biomedical Science and an MPH in Epidemiology. She has worked with the Washington State Department of Health for 3 years. Her background encompasses outbreak surveillance, data analysis, public health surveillance, emergency preparedness, health education and infection prevention.

Kristin Bass

Infection Prevention Nurse Consultant, WA Department of Health

Kristin Bass, RN, BSN, CIC has worked with the Washington State Department of Health for 3 years.  She assists healthcare facilities such as long-term care facilities, hospitals, and outpatient clinics with their infection control. She also has experience working in Labor & Delivery and as an Infection Preventionist/ Employee Health Nurse at a Critical Access Hospital.

2:00 pm - Wound Care in the Patient with Alzheimer's Disease

Incidences of patients with wounds and patients with Alzheimer’s Disease are rising.  What happens when patients experience both situations at the same time? This interactive discussion will explore best practices in this growing and possibly challenging population.  Learn how to correlate a patient’s Alzheimer’s stage with a patient-centered wound treatment plan.

Room: 4 (map) Download Materials
Slides
Dr. Michele Carr

Clinical Support Manager, McKesson Medical-Surgical

Michele Carr RD, DPM, NWCC, FAPWCA, COS-C has been a clinician for over 30 years. Additionally, she is a frequent speaker at national wound and health conferences, including SAWC and WOW. Michele accepted a position with McKesson as a clinical support manager where she hopes to use her knowledge in home health, hospice, wound care, nutrition, and OASIS.

Sponsored by: McKesson Medical-Surgical

3:00 pm - Substance Use Disorder Among Health Professionals

Addressing SUD as a medical condition removes stigma. An individual with SUD has a natural, predictable disease course that is responsive to treatment, allowing for recovery. Participants will be able to recognize SUD as a chronic, progressive illness with biologic, psychologic and environmental components.

Room: 4 (map) Download Materials
Slides
Melissa Fraser

Case Manager, WHPS/WBON

Melissa Fraser has worked for the Washington Health Professional Services (WHPS) program since 2015 providing primary case management and regulatory monitoring of nurses with Substance Use Disorder. Melissa is a Substance Use Disorders Professional and has a Bachelor of Arts degree from Evergreen State College and Associate’s in Applied Science from Tacoma Community College.

Tuesday

8:00 am - Keynote: Let Humor Work!

HUMOR is a Healthy Understanding of Moments Others Recognize (or Reject) and this phenomenon is critical in creating community through shared experiences. Attendees will learn about Cognitive Distortions that are natural yet damaging for those under chronic stress to adopt, as well as how to break this cycle and progress upwards on the Emotional Scale.

Room: Grand Ballroom A (map) Download Materials
Slides
Lon Kieffer

Executive Director, Milford Wellness Village

Lon Kieffer has been a Registered Nurse and Nursing Home Administrator for greater than 30 years. Throughout his professional career he was also a “Retired Comic” having been named “one of Baltimore’s Funniest Young Comedians” in 1986, after which he embarked on his journey as a Professional Caregiver in the Senior Living Industry. Lon continues to work and lead in the Senior Living Industry as the Executive Director of the Milford Wellness Village.

10:00 am - Rock Solid Person-Centered Service Planning

In this session we will learn how being person-centered improves care and makes things easier for everyone. Attendees will also learn methods to engage and invest staff in the service planning process, who should be involved in service planning, regulatory requirements for service plans, as well as common pitfalls in service planning and how to avoid them.

Room: 4 (map) Download Materials
Slides
Rebecca Evans

Director of Operations, Consulting Resources

Rebecca Evans leads the Consulting Resources Team, working with providers to improve operational efficiency, compliance, and the quality of care for Skilled Nursing, Assisted Living and Memory Care Facilities. She is an Administrator and Infection Preventionist, providing guidance on regulatory compliance, policies, procedures, training, and education as well as coordinating interim support for facilities.

Sponsored by: Consulting Resources

11:00 am - The Med Pass

In this session, will see firsthand what a terrible medication pass can look like to emphasize the importance of consistent quality improvement methods.  From three-way audits to new-admit medication reconciliation…from training medication staff to ensuring continued competency in skills and knowledge…this session will bring to light what is needed to promote safe medication delivery for each resident, every time.

Room: 4 (map) Download Materials
Slides
Vicki McNealley

Director of Assisted Living, WHCA

Vicki McNealley is an RN whose career has focused primarily in the assisted living arena. She is passionate about educating administrators, nurses, and caregivers on the unique field of assisted living operations. She works at Washington Health Care Association as the Director of Assisted Living, where she consults with members on regulations, licensing, nursing issues, and just about any other topic members want to chat about.

Kelli Carr

Nurse Consultant, Consonus Healthcare

Kelli Carr is an LPN whose career has been focused in the long-term care profession. She provides medication system audits and education for skilled nursing and assisted living providers. Kelli’s focus on drug diversion has lent to her expertise in investigations surrounding medication theft; her skills in prevention, identification, and response to drug diversion activities lends to her continued success in the long-term care pharmacy arena.

Sponsored by: Consonus Healthcare

1:30 pm - Behavioral Health Management in Nursing Facilities

In this session, will see firsthand what a terrible medication pass can look like to emphasize the importance of consistent quality improvement methods.  From three-way audits to new-admit medication reconciliation…from training medication staff to ensuring continued competency in skills and knowledge…this session will bring to light what is needed to promote safe medication delivery for each resident, every time.

Room: 4 (map) Download Materials
Slides
David Rodriguez

Health Improvement Advisor, Comagine

David Rodriguez has worked in a variety of roles within the behavioral health field, including clinical direct experiences working with youth and families in the wraparound program. He has also worked as a Behavioral Health project coordinator working to improve BH programs for FQHC in Washington state. In his most recent role, he was the Southwest Washington Behavioral Health Ombudsman working with providers in his region to improve behavioral health services.

2:30 pm - Understanding Lewy Body Dementia

Most long-term care professionals receive an abundance of training in Alzheimer’s care, but not as many are familiar with the second most-commonly diagnosed type of dementia-related disease in older adults – Lewy Body Dementia. This session reviews what LBD is, its two sub-types and symptoms, and the ways the diseases of LBD differ from Alzheimer’s disease.

Room: 4 (map) Download Materials
Slides
Lori Dierolf

Owner, Open Door Training & Development

With thirty years’ experience in long-term care, Lori L. Dierolf deeply understands the challenges we face in the industry today! Since 2016, through her company Open Door Training & Development, Lori has presented dementia education and leadership training to all levels of staff in long-term care communities and at various conferences throughout the country. In addition to owning ODT&D, she currently serves as the Vice President of Human Resources for United Church of Christ Homes in Central Pennsylvania.

Wednesday

8:00 am - Treatment of Hard-To-Heal Wounds

This session covers key interventions for challenging hard-to-heal wounds, including appropriate debridement types for nursing, topical interventions and products for biofilm and wound infection management, and more. This session is suitable for both new and experienced wound nurses, Directors and Assistant Directors of Nursing Services, as well as providers and other clinicians engaged in wound care.

Room: 4 (map) Download Materials
Slides, Wound Hygiene, Ten Tips, Debridement, WWII
Pamela Scarborough

Director of Education, United Wound Healing

Dr. Pamela Scarborough’s clinical career spans more than 40 years, having practiced across the continuum of care including acute, outpatient, home health, and long-term care. Her clinical experience has included traditional physical therapy, orthopedics and sports medicine, cardiac rehabilitation, and wound management. Pamela is the Founding Director of the WCPC, a 17-hour educational activity created to prepare clinicians for they Board Certifications as a wound specialist.

9:00 am - Crisis Response and De-escalation

Attendees will learn about De-escalation and identify verbal de-escalation techniques. We will also discuss how to maintain safety and ways to be aware of your surroundings. We will also talk about how validation can help de-escalation and the 6 levels of validation. Last, we will discuss situations that may occur and what to do.

Room: 4 (map) Download Materials

Slides, Nonverbal, Verbal, Warning Signs

Krystle Malo

Behavioral Health Trainer, RCSBHT

Krystle Malo has a BA degree in Psychology and over 18 years of experience in the mental health field. Her areas of expertise include dialectical behavior therapy, program management, working with juvenile offenders, more. Krystle has provided training for several years on various behavioral health topics to LTC Providers across the state of Washington.

10:00 am - Huntington's Disease: Following the Genetic Links

This session explores the mood and behavior changes that are hallmarks of Huntington’s disease, as well as the stage-specific symptoms and available treatment options for those who are living with it.

Room: 4 (map) Download Materials
Slides
Lori Dierolf

Owner, Open Door Training & Development

Lori L. Dierolf has over thirty years’ experience in long-term care! Since 2016, through her company Open Door Training & Development, Lori has presented dementia education and leadership training to all levels of staff in long-term care communities and at various conferences throughout the country.

11:00 am - Director of Nursing 101

This presentation will present the building blocks for time management, clinical system review, and survey preparedness for the novice or struggling Director of Nursing. In addition, the presentation will cover how to build a team that supports your vision as a new Director of Nursing

Room: 4 (map) Download Materials
Link 1, Link 2
Jennifer Brown

Caldera Care

Jennifer Brown MSN, RN has been a nurse in the post-acute care industry for over 15 years, in several states. She is married with 5 children currently residing in Bothell Washington. She is currently attending Bradley University for her DNP in Adult-Gerontology Primary Nurse Practitioner.

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