Executive Director, Mountain Meadows Senior Living

Amanda Ledezma, BSN, RN is the Executive Director of Mountain Meadows Senior Living, a non-profit independent senior living community in rural Leavenworth, WA. She spent 4 years as a CNA before climbing the ladder to Executive Director over her 17-year career in Assisted Living. She is also the founder and Program Director of Upper Valley CNA Training Program.

Consulting Physician, Mountain Meadows Senior Living

Dr. Maury Hafermann, MD is a volunteer physician with End of Life Washington. He spent most of his career in family practice and now serves as an educator for new physicians as well. He is active in his community supporting local healthcare providers with education and training, serving as a board member for Mountain Meadows Senior Living, and finding many ways to support healthcare in his own community and beyond.

Director of Clinical Operations, PharMerica

Dr. Palmer serves as the National Director of Clinical Operations at PharMerica, where he leads a team of consultant pharmacists delivering clinical services to skilled nursing and senior living facilities nationwide. With over 20 years of experience in the long-term care sector, Matt is a board-certified geriatric pharmacist. He holds a Bachelor of Science degree from the University of Wisconsin – La Crosse and a Doctor of Pharmacy degree from the University of Wisconsin – Madison.

Manager of Clinical Operations, PharMerica

Jeff Herr graduated from the University of the Pacific, Stockton School of Pharmacy in 1997 earning a Doctor of Pharmacy degree. In January 2011, Jeff entered the field of Long-Term Care Pharmacy working as a Manager of Clinical Operations for PharMerica. Jeff currently manages 49 consultant pharmacists in the CA and HI areas and works with state and federal entities regarding clinical and operational regulations, as well as working with clients big and small developing clinical systems to help LTC facilities give the best pharmacologic health services possible.

CEO, Copernicus, Inc

Claudia Blumenstock, Founder and CEO of Copernicus, Inc., is a nationally recognized presenter and consultant with over 30 years of experience in long-term care. As a licensed nursing home administrator and health care professional, she has helped bring facilities through crises by creating work environments that value staff and focus on respectful and trusting relationships. Claudia has helped leaders grapple with the staffing crisis and its effects on workforce hiring and retention, identifying strategies to manage the changing employment marketplace.

President, Securus Systems

Justin Hayden is the President and Founder of Securus Systems, an IT Support & Cybersecurity company specializing in providing around the clock digital security for the healthcare industry. Justin holds a BA in Information Systems Security and an MBA. He has more than 20 years’ experience bringing HIPAA Compliant cybersecurity to companies throughout the west coast.

Chief Operations Officer, Securus Systems

Heath has more than 10 years’ experience helping businesses with their technology needs. He’s passionate about helping users implement tools to improve their systems and teach them the why behind it all. He holds a BS in Management Information Systems, an AA in Information Technology, and is a retired Damage Controlman First Class from the US Coast Guard.

President, Elder Care Systems Group

Kenneth Daily is the President of Elder Care Systems Group, a long-term health care consulting firm specializing in quality operations consulting, life safety code compliance, risk assessment analysis, and more. Kenn is a member of the Ohio Health Care Association Board of Trustees and chairman of the OHCA’s Life Safety and Disaster Management Committee. He is a member of AHCA’s Life Safety and Emergency Preparedness Committee and a member of the NFPA’s Healthcare Section Executive Committee.

CEO, Burst Billing

Burst Billing’s CEO, Eric Hansen, has worked with 20+ AI platforms as a developer, building advanced automations to manage everything from his inbox to his itinerary. With 15 years in Long-Term Care, a Master of Prompt Engineering certification from Harvard Professor Gianluca Mauro, and nearly 20,000 LinkedIn followers, he plans to guide LTC into the Intelligence Era.

CEO, Copernicus, Inc

Claudia Blumenstock, Founder and CEO of Copernicus, Inc., is a nationally recognized presenter and consultant with over 30 years of experience in long-term care. As a licensed nursing home administrator and health care professional, she has helped bring facilities through crises by creating work environments that value staff and focus on respectful and trusting relationships. Claudia has helped leaders grapple with the staffing crisis and its effects on workforce hiring and retention, identifying strategies to manage the changing employment marketplace.

President, Securus Systems

Justin Hayden is the President and Founder of Securus Systems, an IT Support & Cybersecurity company specializing in providing around the clock digital security for the healthcare industry. Justin holds a BA in Information Systems Security and an MBA. He has more than 20 years’ experience bringing HIPAA Compliant cybersecurity to companies throughout the west coast.

President, Elder Care Systems Group

Kenneth Daily is the President of Elder Care Systems Group, a long-term health care consulting firm specializing in quality operations consulting, life safety code compliance safety audits, risk assessment analysis, and more. A licensed NH administrator, Mr. Daily is a recognized expert in the life safety and emergency preparedness and has a wealth of experiences in long term health care. With more than 30 years of long-term health care experience, Kenn offers a wealth of information and specialized guidance.

Regional Director, Sinceri Senior Living

Justina Pilkonis is the Regional Director of Resident Experience at Sinceri Senior Living and the co-founder of Keys to Caring, a dementia training organization committed to equipping caregivers with the knowledge and skills to provide compassionate, person-centered care. With a master’s degree in strategic communications and years of experience in senior living, Justina is passionate about fostering dignity, lifelong learning, and a strong sense of belonging for residents.

VP of Operations, Senior Services of America

With over 22 years of experience in the senior living industry, Elena Roppel has held various roles ranging from caregiver to Chief Operating Officer. Elena holds a BS in Health Care Administration and a Master’s in Organizational Leadership. She is dedicated to making conferences and learning opportunities both fun and engaging, ensuring that participants leave with valuable insights and a renewed sense of enthusiasm.

CEO, Serengeti Care

Dr. Albert Munanga holds a Master’s Degree in Nursing from Excelsior College, a PhD in Behavioral Health from Arizona State University, and an Executive Master’s in Business Administration (EMBA) from Washington State University. He currently serves as the CEO and Chief Clinical Officer at Serengeti Care. He is also a clinical faculty member at the University of Washington’s School of Biobehavioral Nursing and Health Care Informatics. He has published numerous professional articles and has authored two books: New Rules on Engagement: Infection Control in Group Settings and Modern Documentation Best Practices.

President, Logos Presentations

Judy Salisbury, Founder and President of Logos Presentations, has been training and motivating nationally on various topics and in a variety of venues for over thirty years. For 20 years, Judy volunteered for her local fire department in multiple capacities. She is the author of eleven books, including Supplemental Yet Essential: Practical Training for Elder, Assisted Living, and Long-Term Care. She also created the training program LPNequip.org, explicitly designed for staff in assisted living and skilled nursing facilities.

Regional Director, Sinceri Senior Living

Justina Pilkonis is the Regional Director of Resident Experience at Sinceri Senior Living and the co-founder of Keys to Caring, a dementia training organization committed to equipping caregivers with the knowledge and skills to provide compassionate, person-centered care. With a master’s degree in strategic communications and years of experience in senior living, Justina is passionate about fostering dignity, lifelong learning, and a strong sense of belonging for residents.

Partner, Ballard Spahr

Erin Wilson is a commercial litigator focused on helping clients defined a wide range of class action cases. In addition to her class action practice, Erin has significant experience defending complex business and employment disputes.

Director of Quality Improvement & Education, Quality Rehab Management

Jan Ward is a seasoned Speech-Language Pathologist with over 30 years of experience specializing in geriatric post-acute care. She earned her master’s degree from Arkansas State University in 1994 and holds certifications as a Dementia Care Practitioner, QCP, and RAC-CT. Currently, she serves as the Director of Quality Improvement and Education with QRM. She also plays a key leadership role as the Committee Chair for the Tennessee Association of Audiologists and Speech-Language Pathologists, supporting industry standards and education.

Executive Vice President for Communications & Governmental Relations, WHCA

Lauri manages to the WHCA political action committee and oversees grassroots engagement and legislative communication strategies. As a troubleshooter and problem-solver, Lauri values strong collegial relationships with legislators and staff, state agency leaders and other stakeholders who have oversight and engagement in long term care issues. Lauri has nearly 30 years of experience working with the Washington State Legislature. Prior to joining the staff of WHCA in 2005, she served as the executive director of the Northwest Assisted Living Facilities Association for ten years.

CEO, WHCA

Carma has over 20 years cumulative experience in project management and public relations. Her focus has been using data and research to support strategic planning for policymakers, advocacy organizations, and senior service providers. She has a strong background in public relations and has prepared materials and presented to numerous legislative committees, legislative taskforces, legislative leadership, agency leadership, Senior Lobby, SEIU775, and the Nursing Commission, as well as providing public and private educational webinars to skilled nursing facilities and assisted living providers.

Director of Assisted Living, WHCA

Vicki is directly responsible for supporting WHCA AL member providers through regulatory clarification, nurse consultation, facility system evaluation, advocacy, and education. Vicki spent ten years as the AL director for WHCA prior to serving as the Corporate Director of Regulatory Compliance for Village Concepts for over six years. Vicki has served as a national award reviewer for AHCA and worked closely with the American Assisted Living Nurses Association to develop its certification exam. Vicki is a registered nurse with a master’s degree in community health nursing and a doctorate degree in nutrition.

Executive Vice President for Education & Regulatory Affairs, WHCA

Elena’s long and focused background in survey and enforcement as a surveyor and field manager for DSHS provides her with extensive knowledge and insight on regulatory compliance, the survey process, and policies and procedures. She is a registered nurse and brings a wealth of knowledge regarding long term care requirements and the regulatory issues affecting long term care providers. Elena is currently serving as co-chair on the AHCA Survey and Regulatory Committee and is a member of the AHCA/NCAL Quality Cabinet.

Previous WHCA Staff

Former Treasurer of the Board

Regional Vice President of Operations, Brookdale Senior Living

Elena Whitemarsh is the Regional Vice President of Operations for Brookdale Senior Living supporting 61 communities across Washington, Oregon, and Idaho. Elena started in senior living 17 years ago in a sales manager position at a Brookdale community and has held various sales and operations roles over the years supporting communities in WA, ID, OR, Arizona, and Nevada. For Elena, the greatest reward has been the opportunity to learn and collaborate with some of the most exceptional leaders and knowing that accomplishing their goals could impact the lives of so many seniors and their families.

CEO, Sunshine Health Facilities

Dr. Dikes has been involved in healthcare for many years. He has a BS in Chemistry from Northwest Nazarene University and a Doctorate in Podiatric Medicine from California College of Podiatric Medicine. He is Board Certified in Podiatric Surgery. He has been the CEO of Sunshine Health Facilities, Inc. in Spokane Valley, WA since 2001. Dr. Dikes has been involved in his family’s business since 1979. He has worked in a variety of capacities from yard work, morning chores, laundry, housekeeping, activities, NAC, business office, assistant administrator and CEO. Sunshine Health Facilities was founded in 1949. Dr. Dikes has served and serves on numerous boards.

CEO, Sound Dental Care

Sarah Luetke is a dedicated dental public health specialist and geriatric oral health advocate. Over two decades of dental experience led to her specializing in advocating for improved outcomes in geriatric oral health. Her holistic approach prioritizes patient comfort, dignity, and individual needs. Throughout her career, Sarah has been an advocate for equitable access to dental care through minimally invasive dentistry. Her dedication to improving dental care in long-term care settings is evident in her compassionate approach and unwavering commitment to excellence in patient care.

DDS, Sound Dental Care

Dr. Kendal Allman-Bailey is a dedicated dentist with a strong foundation in both academic and clinical practice. She earned her degree in Microbiology from the University of California before completing her Doctor of Dental Surgery at the University of Southern California. Dr. Allman-Bailey served with distinction as a Lieutenant Commander in the United States Navy Dental Corps. In addition to her military service, Dr. Allman-Bailey also worked in private practice in Tacoma, Washington before joining Sound Dental Care, delivering top-tier dental care and fostering lasting relationships with her patients.

Regional Director, Sinceri Senior Living

Justina Pilkonis is the Regional Director of Resident Experience at Sinceri Senior Living and the co-founder of Keys to Caring, a dementia training organization committed to equipping caregivers with the knowledge and skills to provide compassionate, person-centered care. With a master’s degree in strategic communications and years of experience in senior living, Justina is passionate about fostering dignity, lifelong learning, and a strong sense of belonging for residents.

Executive Director, Maxwell Leadership

Yanick Hicks is a certified Maxwell Leadership keynote speaker. He has over 6 years of professional speaking experience and averages 90+ speaking engagements per year. Yanick received his Doctorate in Pharmacy from Marshall University and is a licensed pharmacist in Arizona. He has spoken to a variety of audiences, including associates’ conferences such as the Florida Health Care Association, the Hospice and Palliative Care Association of Iowa, and many others.

Government Relations Manager, WHCA

Eric Negomir serves as Government Relations Manager for WHCA. Eric graduated from Western Washington University, where he earned a degree in Economics & Political Science and served as President of the WWU Waterski Team for two years. Prior to joining the WHCA team, he worked in Senator Derek Stanford’s office as a legislative intern and managed the Gordon Jenkins for Whatcom County District Court Judge campaign.

Chief Operating Officer, Kline Galland

Min An, Chief Operating Officer at Kline Galland, holds license as a RN, BSN, ARNP and Nursing Home Administrator and has had 30 years of experience in long-term care. Since 2010, she has served as Chief Operating Officer (COO), overseeing the operation of long-term care, hospice and palliative, and home care and home health services. Min is a graduate of Seattle University with a bachelor’s degree in nursing and completed the Geriatric Nurse Practitioner program at the University of Washington.

Medical Director, Kline Galland

Dr. Hope Druckman attended Harvard Medical School and completed residencies in Pediatrics and Internal Medicine. Her practice focus over many years has been the care of patients with complex medical issues, which led her to becoming board certified in Hospice and Palliative Care Medicine in 2012. She currently is the Medical Director of Kline Galland Hospice in Seattle Washington.

VP of Strategic Relations, Strategic Healthcare Programs

Dahlia Kroth, VP of Strategic Relations at IntelliLogix by SHP, has over 15 years of expertise in performance improvement using data analytics. Recognized as a trusted industry data expert, she proudly represents SHP at National and State Conventions along with Corporate onsite educational sessions where she collaborates with skilled nursing organizations nationwide. Over the past 10 years, she has served as a National Quality Award Examiner at both Gold and Silver levels for the AHCA/NCAL National Quality Awards Program.

Executive Director, Employer

Yanick Hicks is a certified Maxwell leadership keynote speaker. He has over 6 years of professional speaking experience and averages 90+ speaking engagements per year. Yanick received his Doctorate in Pharmacy from Marshall University and is a licensed pharmacist in Arizona. He has spoken to a variety of audiences, including associates’ conferences such as the Florida Health Care Association, the Hospice and Palliative Care Association of Iowa, and many others.

Deputy State Fire Marshal, Washington State Fire Marshal’s Office

Kimberly Bloor is a Deputy State Fire Marshal with the Washington State Patrol, State Fire Marshal’s Office (SFMO). Kimberly has been with the SFMO for over ten years and is responsible for a variety of fire and life safety inspections and does quality assurance for all healthcare fire and life safety inspections.

President, Logos Presentations

Judy Salisbury, Founder and President of Logos Presentations, has been training and motivating nationally on various topics and in a variety of venues for over thirty years. For twenty years, Judy volunteered for her local fire department in multiple capacities as a firefighter, an EMT, an EMS Evaluator/Trainer, and the Crisis Care Counselor. She is the author of eleven books, including Supplemental Yet Essential: Practical Training for Elder, Assisted Living, and Long-Term Care. She also created the training program LPNequip.org.

President, Open Door Training & Development

With more than thirty years’ experience in long-term care, Lori deeply understands the challenges we face today. Lori is the author of two books written specifically for long-term care professionals, Set the Course: Best HR Practices for Long-Term Care Leaders and Training Your Team for Dementia Care Excellence. Since 2016, she has presented dementia education and leadership training to all levels of staff in long-term care communities and at various conferences throughout the country.

Executive Vice President for Education & Regulatory Affairs, WHCA

Elena’s long and focused background in survey and enforcement as a surveyor and field manager for DSHS provides her with extensive knowledge and insight on regulatory compliance, the survey process, and policies and procedures. She is a registered nurse and brings a wealth of knowledge regarding long term care requirements and the regulatory issues affecting long term care providers. Elena is currently serving as co-chair on the AHCA Survey and Regulatory Committee and is a member of the AHCA/NCAL Quality Cabinet.

CEO, Consolidated Billing Services

Bill Ulrich has more than 26 years of experience in the healthcare industry as a financial and Medicare consultant. Early in his career, Bill developed the technical acumen and expertise that have made him a sought-after healthcare consultant and speaker. Bill is a nationally recognized expert and frequent speaker on Medicare, Medicaid, and billing issues. He currently serves as a consultant to WHCA and also represents long-term care providers on the National Uniform Billing Committee.

Deputy State Fire Marshal, Washington State Fire Marshal’s Office

Kimberly Bloor is a Deputy State Fire Marshal with the Washington State Patrol, State Fire Marshal’s Office (SFMO). Kimberly has been with the SFMO for over ten years and is responsible for a variety of fire and life safety inspections and does quality assurance for all healthcare fire and life safety inspections.

President, The Marlow Group, Inc

Michael Marlow has been involved in the Senior Living industry for over 30 years, beginning his career with Hillhaven in Tacoma, Washington. He has served in various senior level sales management and sales training roles with Brookdale Senior Living, Atria Senior Living and LCS. He currently serves as the Vice President of Sales Education at Watercrest Senior Living Group. Michael also serves as the President of The Marlow Group, Inc., a sales training and consulting company.

President, Walker Consulting & Resources LLC

Twenty-three years ago, Kristina began her career as a CNA in a memory care unit. Three years ago, she started Walker Consulting and Resources. Through her business, she has partnered with several other companies and communities to provide increased support and education to LTC workers. These partnerships include Consonus Healthcare, Institute for Post-Acute Care and LeadingAge WA and CO.

Founder, LEAdeRNship Institute

Molly J. Mackey is an author, speaker and trainer of leaders. Molly has over 19 years of business and speaking experience, and is the founder and chief learning officer of the LEAdeRNship Institute. She holds a Masters of Business Administration from the University of Iowa and a Certified Professional of Talent Development (CPTD) from the Association of Talent Development. In late 2023 and early 2024 Molly gained Artificial Intelligence (AI) certifications from LinkedIn Learning and IBM.

Director of Assisted Living, WHCA

Vicki is directly responsible for supporting WHCA AL member providers through regulatory clarification, nurse consultation, facility system evaluation, advocacy, and education. Vicki spent ten years as the AL director for WHCA prior to serving as the Corporate Director of Regulatory Compliance for Village Concepts for over six years. Vicki has served as a national award reviewer for AHCA and worked closely with the American Assisted Living Nurses Association to develop its certification exam. Vicki is a registered nurse with a master’s degree in community health nursing and a doctorate degree in nutrition.

Pharmacy Nurse Consultant, Consonus Pharmacy

Kelli works directly with pharmacy customers to ease the transition to Consonus, support and educate staff and ultimately make medication administration safer for their residents. She’s been with the company since 2005, following nurse consultant positions with Evergreen Pharmaceutical, Omnicare and Prescriptions Etc., and her career began as a licensed practical nurse working in Oregon skilled nursing facilities.

President, The Marlow Group, Inc

Michael Marlow has been involved in the Senior Living industry for over 30 years, beginning his career with Hillhaven in Tacoma, Washington. He has served in various senior level sales management and sales training roles with Brookdale Senior Living, Atria Senior Living and LCS. He currently serves as the Vice President of Sales Education at Watercrest Senior Living Group. Michael also serves as the President of The Marlow Group, Inc., a sales training and consulting company.

President, Open Door Training & Development

With more than thirty years’ experience in long-term care, Lori deeply understands the challenges we face today. Lori is the author of two books written specifically for long-term care professionals, Set the Course: Best HR Practices for Long-Term Care Leaders and Training Your Team for Dementia Care Excellence. Since 2016, she has presented dementia education and leadership training to all levels of staff in long-term care communities and at various conferences throughout the country.

Founder, LEAdeRNship Institute

Molly J. Mackey is an author, speaker and trainer of leaders. Molly has over 19 years of business and speaking experience and is the founder and chief learning officer of the LEAdeRNship Institute. She holds a Masters of Business Administration from the University of Iowa and a Certified Professional of Talent Development (CPTD) from the Association of Talent Development. In late 2023 and early 2024 Molly gained Artificial Intelligence (AI) certifications from LinkedIn Learning and IBM.

Chief Clinical Advisor, Institute of Post-Acute Care

Aysha Kuhlor is a seasoned professional with over two decades of expertise in healthcare regulatory compliance. Her extensive experience spans key leadership roles, including Chief Nursing Officer, Regional Director of Nursing, Nurse Consultant, and Director of Nursing. Her insight and leadership make her a trusted advisor in navigating the complex regulatory landscape, ensuring healthcare teams are equipped to achieve and sustain compliance success.

CEO, Vertical Health Services

Bill Miller began working in long term care in 1993 in laundry and maintenance in a small nursing home in Utah. From then until now, he has performed many roles up to and including executive director, regional vice president, COO, and senior vice president. With 28 years of experience in long term care, Bill brings great perspective and insight to the board to help navigate these challenging times.

President/CEO, AHCA/NCAL

Clifton (Clif) Porter, II has been serving the needs of seniors in the long term care field for over 30 years, beginning his career as an administrator in training at a skilled nursing facility in 1989, serving as an administrator of several skilled nursing centers from 1990 through 1998, and capping his operational experience as a regional director of operations for a large-urban market from 1998 through 2004. Under his leadership, AHCA/NCAL was involved in many legislative accomplishments including the passage of the IMPACT Act, repeal of the physician SGR, implementation of SNF Value Based Purchasing, and permanent repeal of Part B therapy caps.

Co-owner, Noble Healthcare

Zack Wester is co-owner of Noble Healthcare. In 2015, Zack joined Noble Healthcare as it was founded by his brothers Josh and Cale. Zack earned his Nursing Home Administrator’s license in Noble’s first facility, Tekoa Care Center. During his time at Noble, Zack has worked to expand specialized behavioral support programs, supported retooling and relicensing of Noble facilities from SNF to specialized AL, worked with DSHS on contract development, and most recently (as executive director) led the rollout of specialized contracts at Noble’s newest acquisition, Parkside Assisted Living.

Administrator, Three Rivers Care

With more than a decade of experience in the healthcare industry, Ashley has built a career defined by leadership, innovation, and a strong commitment to resident-centered care. Over the years, she has successfully led diverse teams through complex regulatory environments, operational challenges, and clinical quality initiatives. Recently nominated for Administrator of the Year, Ashley continues to advocate for the future of skilled nursing, focusing on innovation, team development, and building environments where residents and caregivers alike can thrive.

Executive Director, Mountain Meadows Senior Living

Amanda Ledezma, BSN, RN is the Executive Director of Mountain Meadows Senior Living, a non-profit independent senior living community in rural Leavenworth, WA. She spent 4 years as a CNA before climbing the ladder to Executive Director over her 17-year career in Assisted Living. She is also the founder and Program Director of Upper Valley CNA Training Program.

Consulting Physician, Mountain Meadows Senior Living

Dr. Maury Hafermann, MD is a volunteer physician with End of Life Washington. He spent most of his career in family practice and now serves as an educator for new physicians as well. He is active in his community supporting local healthcare providers with education and training, serving as a board member for Mountain Meadows Senior Living, and finding many ways to support healthcare in his own community and beyond.

President, Elder Care Systems Group

Kenneth Daily is the President of Elder Care Systems Group, a long-term health care consulting firm specializing in quality operations consulting, life safety code compliance, risk assessment analysis, and more. Kenn is a member of the Ohio Health Care Association Board of Trustees and chairman of the OHCA’s Life Safety and Disaster Management Committee. He is a member of AHCA’s Life Safety and Emergency Preparedness Committee and a member of the NFPA’s Healthcare Section Executive Committee.

President, Elder Care Systems Group

Kenneth Daily is the President of Elder Care Systems Group, a long-term health care consulting firm specializing in quality operations consulting, life safety code compliance safety audits, risk assessment analysis, and more. A licensed NH administrator, Mr. Daily is a recognized expert in the life safety and emergency preparedness and has a wealth of experiences in long term health care. With more than 30 years of long-term health care experience, Kenn offers a wealth of information and specialized guidance.

President, Logos Presentations

Judy Salisbury, Founder and President of Logos Presentations, has been training and motivating nationally on various topics and in a variety of venues for over thirty years. For 20 years, Judy volunteered for her local fire department in multiple capacities. She is the author of eleven books, including Supplemental Yet Essential: Practical Training for Elder, Assisted Living, and Long-Term Care. She also created the training program LPNequip.org, explicitly designed for staff in assisted living and skilled nursing facilities.

Executive Vice President for Communications & Governmental Relations, WHCA

Lauri manages to the WHCA political action committee and oversees grassroots engagement and legislative communication strategies. As a troubleshooter and problem-solver, Lauri values strong collegial relationships with legislators and staff, state agency leaders and other stakeholders who have oversight and engagement in long term care issues. Lauri has nearly 30 years of experience working with the Washington State Legislature. Prior to joining the staff of WHCA in 2005, she served as the executive director of the Northwest Assisted Living Facilities Association for ten years.

CEO, WHCA

Carma has over 20 years cumulative experience in project management and public relations. Her focus has been using data and research to support strategic planning for policymakers, advocacy organizations, and senior service providers. She has a strong background in public relations and has prepared materials and presented to numerous legislative committees, legislative taskforces, legislative leadership, agency leadership, Senior Lobby, SEIU775, and the Nursing Commission, as well as providing public and private educational webinars to skilled nursing facilities and assisted living providers.

Director of Assisted Living, WHCA

Vicki is directly responsible for supporting WHCA AL member providers through regulatory clarification, nurse consultation, facility system evaluation, advocacy, and education. Vicki spent ten years as the AL director for WHCA prior to serving as the Corporate Director of Regulatory Compliance for Village Concepts for over six years. Vicki has served as a national award reviewer for AHCA and worked closely with the American Assisted Living Nurses Association to develop its certification exam. Vicki is a registered nurse with a master’s degree in community health nursing and a doctorate degree in nutrition.

Executive Vice President for Education & Regulatory Affairs, WHCA

Elena’s long and focused background in survey and enforcement as a surveyor and field manager for DSHS provides her with extensive knowledge and insight on regulatory compliance, the survey process, and policies and procedures. She is a registered nurse and brings a wealth of knowledge regarding long term care requirements and the regulatory issues affecting long term care providers. Elena is currently serving as co-chair on the AHCA Survey and Regulatory Committee and is a member of the AHCA/NCAL Quality Cabinet.

Previous WHCA Staff

Former Treasurer of the Board

Presenter Title, Employer

Elena Whitemarsh is the Regional Vice President of Operations for Brookdale Senior Living supporting 61 communities across Washington, Oregon, and Idaho. Elena started in senior living 17 years ago in a sales manager position at a Brookdale community and has held various sales and operations roles over the years supporting communities in WA, ID, OR, Arizona, and Nevada. For Elena, the greatest reward has been the opportunity to learn and collaborate with some of the most exceptional leaders and knowing that accomplishing their goals could impact the lives of so many seniors and their families.

CEO, Sunshine Health Facilities

Dr. Dikes has been involved in healthcare for many years. He has a BS in Chemistry from Northwest Nazarene University and a Doctorate in Podiatric Medicine from California College of Podiatric Medicine. He is Board Certified in Podiatric Surgery. He has been the CEO of Sunshine Health Facilities, Inc. in Spokane Valley, WA since 2001. Dr. Dikes has been involved in his family’s business since 1979. He has worked in a variety of capacities from yard work, morning chores, laundry, housekeeping, activities, NAC, business office, assistant administrator and CEO. Sunshine Health Facilities was founded in 1949. Dr. Dikes has served and serves on numerous boards.

CEO, Sound Dental Care

Sarah Luetke is a dedicated dental public health specialist and geriatric oral health advocate. Over two decades of dental experience led to her specializing in advocating for improved outcomes in geriatric oral health. Her holistic approach prioritizes patient comfort, dignity, and individual needs. Throughout her career, Sarah has been an advocate for equitable access to dental care through minimally invasive dentistry. Her dedication to improving dental care in long-term care settings is evident in her compassionate approach and unwavering commitment to excellence in patient care.

DDS, Sound Dental Care

Dr. Kendal Allman-Bailey is a dedicated dentist with a strong foundation in both academic and clinical practice. She earned her degree in Microbiology from the University of California before completing her Doctor of Dental Surgery at the University of Southern California. Dr. Allman-Bailey served with distinction as a Lieutenant Commander in the United States Navy Dental Corps. In addition to her military service, Dr. Allman-Bailey also worked in private practice in Tacoma, Washington before joining Sound Dental Care, delivering top-tier dental care and fostering lasting relationships with her patients.

Chief Operating Officer, Kline Galland

Min An, Chief Operating Officer at Kline Galland, holds license as a RN, BSN, ARNP and Nursing Home Administrator and has had 30 years of experience in long-term care. Since 2010, she has served as Chief Operating Officer (COO), overseeing the operation of long-term care, hospice and palliative, and home care and home health services. Min is a graduate of Seattle University with a bachelor’s degree in nursing and completed the Geriatric Nurse Practitioner program at the University of Washington.

Medical Director, Kline Galland

Dr. Hope Druckman attended Harvard Medical School and completed residencies in Pediatrics and Internal Medicine. Her practice focus over many years has been the care of patients with complex medical issues, which led her to becoming board certified in Hospice and Palliative Care Medicine in 2012. She currently is the Medical Director of Kline Galland Hospice in Seattle Washington.

President, Logos Presentations

Judy Salisbury, Founder and President of Logos Presentations, has been training and motivating nationally on various topics and in a variety of venues for over thirty years. For twenty years, Judy volunteered for her local fire department in multiple capacities as a firefighter, an EMT, an EMS Evaluator/Trainer, and the Crisis Care Counselor. She is the author of eleven books, including Supplemental Yet Essential: Practical Training for Elder, Assisted Living, and Long-Term Care. She also created the training program LPNequip.org.

President, The Marlow Group, Inc

Michael Marlow has been involved in the Senior Living industry for over 30 years, beginning his career with Hillhaven in Tacoma, Washington. He has served in various senior level sales management and sales training roles with Brookdale Senior Living, Atria Senior Living and LCS. He currently serves as the Vice President of Sales Education at Watercrest Senior Living Group. Michael also serves as the President of The Marlow Group, Inc., a sales training and consulting company.

President, The Marlow Group, Inc

Michael Marlow has been involved in the Senior Living industry for over 30 years, beginning his career with Hillhaven in Tacoma, Washington. He has served in various senior level sales management and sales training roles with Brookdale Senior Living, Atria Senior Living and LCS. He currently serves as the Vice President of Sales Education at Watercrest Senior Living Group. Michael also serves as the President of The Marlow Group, Inc., a sales training and consulting company.

Presenter Title, Vertical Health Services

Bill Miller began working in long term care in 1993 in laundry and maintenance in a small nursing home in Utah. From then until now, he has performed many roles up to and including executive director, regional vice president, COO, and senior vice president. With 28 years of experience in long term care, Bill brings great perspective and insight to the board to help navigate these challenging times.

President/CEO, AHCA/NCAL

Clifton (Clif) Porter, II has been serving the needs of seniors in the long term care field for over 30 years, be​ginning his career as an administrator in training at a skilled nursing facility in 1989, serving as an administrator of several skilled nursing centers from 1990 through 1998, and capping his operational experience as a regional director of operations for a large-urban market from 1998 through 2004. Under his leadership, AHCA/NCAL was involved in many legislative accomplishments including the passage of the IMPACT Act, repeal of the physician SGR, implementation of SNF Value Based Purchasing, and permanent repeal of Part B therapy caps.

Presenter Title, Noble Healthcare

Zack Wester is co-owner of Noble Healthcare. In 2015, Zack joined Noble Healthcare as it was founded by his brothers Josh and Cale. Zack earned his Nursing Home Administrator’s license in Noble’s first facility, Tekoa Care Center. During his time at Noble, Zack has worked to expand specialized behavioral support programs, supported retooling and relicensing of Noble facilities from SNF to specialized AL, worked with DSHS on contract development, and most recently (as executive director) led the rollout of specialized contracts at Noble’s newest acquisition, Parkside Assisted Living.

Administrator, Three Rivers Care

With more than a decade of experience in the healthcare industry, Ashley has built a career defined by leadership, innovation, and a strong commitment to resident-centered care. Over the years, she has successfully led diverse teams through complex regulatory environments, operational challenges, and clinical quality initiatives. Recently nominated for Administrator of the Year, Ashley continues to advocate for the future of skilled nursing, focusing on innovation, team development, and building environments where residents and caregivers alike can thrive.

Director of Clinical Operations, PharMerica

Dr. Palmer serves as the National Director of Clinical Operations at PharMerica, where he leads a team of consultant pharmacists delivering clinical services to skilled nursing and senior living facilities nationwide. With over 20 years of experience in the long-term care sector, Matt is a board-certified geriatric pharmacist. He holds a Bachelor of Science degree from the University of Wisconsin – La Crosse and a Doctor of Pharmacy degree from the University of Wisconsin – Madison.

Manager of Clinical Operations, PharMerica

Jeff Herr graduated from the University of the Pacific, Stockton School of Pharmacy in 1997 earning a Doctor of Pharmacy degree. In January 2011, Jeff entered the field of Long-Term Care Pharmacy working as a Manager of Clinical Operations for PharMerica. Jeff currently manages 49 consultant pharmacists in the CA and HI areas and works with state and federal entities regarding clinical and operational regulations, as well as working with clients big and small developing clinical systems to help LTC facilities give the best pharmacologic health services possible.

CEO, Burst Billing

Burst Billing’s CEO, Eric Hansen, has worked with 20+ AI platforms as a developer, building advanced automations to manage everything from his inbox to his itinerary. With 15 years in Long-Term Care, a Master of Prompt Engineering certification from Harvard Professor Gianluca Mauro, and nearly 20,000 LinkedIn followers, he plans to guide LTC into the Intelligence Era.

Regional Director, Sinceri Senior Living

Justina Pilkonis is the Regional Director of Resident Experience at Sinceri Senior Living and the co-founder of Keys to Caring, a dementia training organization committed to equipping caregivers with the knowledge and skills to provide compassionate, person-centered care. With a master’s degree in strategic communications and years of experience in senior living, Justina is passionate about fostering dignity, lifelong learning, and a strong sense of belonging for residents.

Regional Director, Sinceri Senior Living

Justina Pilkonis is the Regional Director of Resident Experience at Sinceri Senior Living and the co-founder of Keys to Caring, a dementia training organization committed to equipping caregivers with the knowledge and skills to provide compassionate, person-centered care. With a master’s degree in strategic communications and years of experience in senior living, Justina is passionate about fostering dignity, lifelong learning, and a strong sense of belonging for residents.

Executive Vice President for Communications & Governmental Relations, WHCA

Lauri manages to the WHCA political action committee and oversees grassroots engagement and legislative communication strategies. As a troubleshooter and problem-solver, Lauri values strong collegial relationships with legislators and staff, state agency leaders and other stakeholders who have oversight and engagement in long term care issues. Lauri has nearly 30 years of experience working with the Washington State Legislature. Prior to joining the staff of WHCA in 2005, she served as the executive director of the Northwest Assisted Living Facilities Association for ten years.

CEO, WHCA

Carma has over 20 years cumulative experience in project management and public relations. Her focus has been using data and research to support strategic planning for policymakers, advocacy organizations, and senior service providers. She has a strong background in public relations and has prepared materials and presented to numerous legislative committees, legislative taskforces, legislative leadership, agency leadership, Senior Lobby, SEIU775, and the Nursing Commission, as well as providing public and private educational webinars to skilled nursing facilities and assisted living providers.

Director of Assisted Living, WHCA

Vicki is directly responsible for supporting WHCA AL member providers through regulatory clarification, nurse consultation, facility system evaluation, advocacy, and education. Vicki spent ten years as the AL director for WHCA prior to serving as the Corporate Director of Regulatory Compliance for Village Concepts for over six years. Vicki has served as a national award reviewer for AHCA and worked closely with the American Assisted Living Nurses Association to develop its certification exam. Vicki is a registered nurse with a master’s degree in community health nursing and a doctorate degree in nutrition.

Executive Vice President for Education & Regulatory Affairs, WHCA

Elena’s long and focused background in survey and enforcement as a surveyor and field manager for DSHS provides her with extensive knowledge and insight on regulatory compliance, the survey process, and policies and procedures. She is a registered nurse and brings a wealth of knowledge regarding long term care requirements and the regulatory issues affecting long term care providers. Elena is currently serving as co-chair on the AHCA Survey and Regulatory Committee and is a member of the AHCA/NCAL Quality Cabinet.

Previous WHCA Staff

Former Treasurer of the Board

Presenter Title, Employer

Elena Whitemarsh is the Regional Vice President of Operations for Brookdale Senior Living supporting 61 communities across Washington, Oregon, and Idaho. Elena started in senior living 17 years ago in a sales manager position at a Brookdale community and has held various sales and operations roles over the years supporting communities in WA, ID, OR, Arizona, and Nevada. For Elena, the greatest reward has been the opportunity to learn and collaborate with some of the most exceptional leaders and knowing that accomplishing their goals could impact the lives of so many seniors and their families.

CEO, Sunshine Health Facilities

Dr. Dikes has been involved in healthcare for many years. He has a BS in Chemistry from Northwest Nazarene University and a Doctorate in Podiatric Medicine from California College of Podiatric Medicine. He is Board Certified in Podiatric Surgery. He has been the CEO of Sunshine Health Facilities, Inc. in Spokane Valley, WA since 2001. Dr. Dikes has been involved in his family’s business since 1979. He has worked in a variety of capacities from yard work, morning chores, laundry, housekeeping, activities, NAC, business office, assistant administrator and CEO. Sunshine Health Facilities was founded in 1949. Dr. Dikes has served and serves on numerous boards.

Regional Director, Sinceri Senior Living

Justina Pilkonis is the Regional Director of Resident Experience at Sinceri Senior Living and the co-founder of Keys to Caring, a dementia training organization committed to equipping caregivers with the knowledge and skills to provide compassionate, person-centered care. With a master’s degree in strategic communications and years of experience in senior living, Justina is passionate about fostering dignity, lifelong learning, and a strong sense of belonging for residents.

VP of Strategic Relations, Strategic Healthcare Programs

Dahlia Kroth, VP of Strategic Relations at IntelliLogix by SHP, has over 15 years of expertise in performance improvement using data analytics. Recognized as a trusted industry data expert, she proudly represents SHP at National and State Conventions along with Corporate onsite educational sessions where she collaborates with skilled nursing organizations nationwide. Over the past 10 years, she has served as a National Quality Award Examiner at both Gold and Silver levels for the AHCA/NCAL National Quality Awards Program.

President, Open Door Training & Development

With more than thirty years’ experience in long-term care, Lori deeply understands the challenges we face today. Lori is the author of two books written specifically for long-term care professionals, Set the Course: Best HR Practices for Long-Term Care Leaders and Training Your Team for Dementia Care Excellence. Since 2016, she has presented dementia education and leadership training to all levels of staff in long-term care communities and at various conferences throughout the country.

President, Walker Consulting & Resources LLC

Twenty-three years ago, Kristina began her career as a CNA in a memory care unit. Three years ago, she started Walker Consulting and Resources. Through her business, she has partnered with several other companies and communities to provide increased support and education to LTC workers. These partnerships include Consonus Healthcare, Institute for Post-Acute Care and LeadingAge WA and CO.

President, Open Door Training & Development

With more than thirty years’ experience in long-term care, Lori deeply understands the challenges we face today. Lori is the author of two books written specifically for long-term care professionals, Set the Course: Best HR Practices for Long-Term Care Leaders and Training Your Team for Dementia Care Excellence. Since 2016, she has presented dementia education and leadership training to all levels of staff in long-term care communities and at various conferences throughout the country.

Presenter Title, Vertical Health Services

Bill Miller began working in long term care in 1993 in laundry and maintenance in a small nursing home in Utah. From then until now, he has performed many roles up to and including executive director, regional vice president, COO, and senior vice president. With 28 years of experience in long term care, Bill brings great perspective and insight to the board to help navigate these challenging times.

President/CEO, AHCA/NCAL

Clifton (Clif) Porter, II has been serving the needs of seniors in the long term care field for over 30 years, be​ginning his career as an administrator in training at a skilled nursing facility in 1989, serving as an administrator of several skilled nursing centers from 1990 through 1998, and capping his operational experience as a regional director of operations for a large-urban market from 1998 through 2004. Under his leadership, AHCA/NCAL was involved in many legislative accomplishments including the passage of the IMPACT Act, repeal of the physician SGR, implementation of SNF Value Based Purchasing, and permanent repeal of Part B therapy caps.

Presenter Title, Noble Healthcare

Zack Wester is co-owner of Noble Healthcare. In 2015, Zack joined Noble Healthcare as it was founded by his brothers Josh and Cale. Zack earned his Nursing Home Administrator’s license in Noble’s first facility, Tekoa Care Center. During his time at Noble, Zack has worked to expand specialized behavioral support programs, supported retooling and relicensing of Noble facilities from SNF to specialized AL, worked with DSHS on contract development, and most recently (as executive director) led the rollout of specialized contracts at Noble’s newest acquisition, Parkside Assisted Living.

Administrator, Three Rivers Care

With more than a decade of experience in the healthcare industry, Ashley has built a career defined by leadership, innovation, and a strong commitment to resident-centered care. Over the years, she has successfully led diverse teams through complex regulatory environments, operational challenges, and clinical quality initiatives. Recently nominated for Administrator of the Year, Ashley continues to advocate for the future of skilled nursing, focusing on innovation, team development, and building environments where residents and caregivers alike can thrive.

CEO, Copernicus, Inc

Claudia Blumenstock, Founder and CEO of Copernicus, Inc., is a nationally recognized presenter and consultant with over 30 years of experience in long-term care. As a licensed nursing home administrator and health care professional, she has helped bring facilities through crises by creating work environments that value staff and focus on respectful and trusting relationships. Claudia has helped leaders grapple with the staffing crisis and its effects on workforce hiring and retention, identifying strategies to manage the changing employment marketplace.

CEO, Copernicus, Inc

Claudia Blumenstock, Founder and CEO of Copernicus, Inc., is a nationally recognized presenter and consultant with over 30 years of experience in long-term care. As a licensed nursing home administrator and health care professional, she has helped bring facilities through crises by creating work environments that value staff and focus on respectful and trusting relationships. Claudia has helped leaders grapple with the staffing crisis and its effects on workforce hiring and retention, identifying strategies to manage the changing employment marketplace.

VP of Operations, Senior Services of America

With over 22 years of experience in the senior living industry, Elena Roppel has held various roles ranging from caregiver to Chief Operating Officer. Elena holds a BS in Health Care Administration and a Master’s in Organizational Leadership. She is dedicated to making conferences and learning opportunities both fun and engaging, ensuring that participants leave with valuable insights and a renewed sense of enthusiasm.

Executive Vice President for Communications & Governmental Relations, WHCA

Lauri manages to the WHCA political action committee and oversees grassroots engagement and legislative communication strategies. As a troubleshooter and problem-solver, Lauri values strong collegial relationships with legislators and staff, state agency leaders and other stakeholders who have oversight and engagement in long term care issues. Lauri has nearly 30 years of experience working with the Washington State Legislature. Prior to joining the staff of WHCA in 2005, she served as the executive director of the Northwest Assisted Living Facilities Association for ten years.

CEO, WHCA

Carma has over 20 years cumulative experience in project management and public relations. Her focus has been using data and research to support strategic planning for policymakers, advocacy organizations, and senior service providers. She has a strong background in public relations and has prepared materials and presented to numerous legislative committees, legislative taskforces, legislative leadership, agency leadership, Senior Lobby, SEIU775, and the Nursing Commission, as well as providing public and private educational webinars to skilled nursing facilities and assisted living providers.

Director of Assisted Living, WHCA

Vicki is directly responsible for supporting WHCA AL member providers through regulatory clarification, nurse consultation, facility system evaluation, advocacy, and education. Vicki spent ten years as the AL director for WHCA prior to serving as the Corporate Director of Regulatory Compliance for Village Concepts for over six years. Vicki has served as a national award reviewer for AHCA and worked closely with the American Assisted Living Nurses Association to develop its certification exam. Vicki is a registered nurse with a master’s degree in community health nursing and a doctorate degree in nutrition.

Executive Vice President for Education & Regulatory Affairs, WHCA

Elena’s long and focused background in survey and enforcement as a surveyor and field manager for DSHS provides her with extensive knowledge and insight on regulatory compliance, the survey process, and policies and procedures. She is a registered nurse and brings a wealth of knowledge regarding long term care requirements and the regulatory issues affecting long term care providers. Elena is currently serving as co-chair on the AHCA Survey and Regulatory Committee and is a member of the AHCA/NCAL Quality Cabinet.

Previous WHCA Staff

Former Treasurer of the Board

Presenter Title, Employer

Elena Whitemarsh is the Regional Vice President of Operations for Brookdale Senior Living supporting 61 communities across Washington, Oregon, and Idaho. Elena started in senior living 17 years ago in a sales manager position at a Brookdale community and has held various sales and operations roles over the years supporting communities in WA, ID, OR, Arizona, and Nevada. For Elena, the greatest reward has been the opportunity to learn and collaborate with some of the most exceptional leaders and knowing that accomplishing their goals could impact the lives of so many seniors and their families.

CEO, Sunshine Health Facilities

Dr. Dikes has been involved in healthcare for many years. He has a BS in Chemistry from Northwest Nazarene University and a Doctorate in Podiatric Medicine from California College of Podiatric Medicine. He is Board Certified in Podiatric Surgery. He has been the CEO of Sunshine Health Facilities, Inc. in Spokane Valley, WA since 2001. Dr. Dikes has been involved in his family’s business since 1979. He has worked in a variety of capacities from yard work, morning chores, laundry, housekeeping, activities, NAC, business office, assistant administrator and CEO. Sunshine Health Facilities was founded in 1949. Dr. Dikes has served and serves on numerous boards.

Executive Director, Maxwell Leadership

Yanick Hicks is a certified Maxwell Leadership keynote speaker. He has over 6 years of professional speaking experience and averages 90+ speaking engagements per year. Yanick received his Doctorate in Pharmacy from Marshall University and is a licensed pharmacist in Arizona. He has spoken to a variety of audiences, including associates’ conferences such as the Florida Health Care Association, the Hospice and Palliative Care Association of Iowa, and many others.

Executive Director, Employer

Yanick Hicks is a certified Maxwell leadership keynote speaker. He has over 6 years of professional speaking experience and averages 90+ speaking engagements per year. Yanick received his Doctorate in Pharmacy from Marshall University and is a licensed pharmacist in Arizona. He has spoken to a variety of audiences, including associates’ conferences such as the Florida Health Care Association, the Hospice and Palliative Care Association of Iowa, and many others.

Executive Vice President for Education & Regulatory Affairs, WHCA

Elena’s long and focused background in survey and enforcement as a surveyor and field manager for DSHS provides her with extensive knowledge and insight on regulatory compliance, the survey process, and policies and procedures. She is a registered nurse and brings a wealth of knowledge regarding long term care requirements and the regulatory issues affecting long term care providers. Elena is currently serving as co-chair on the AHCA Survey and Regulatory Committee and is a member of the AHCA/NCAL Quality Cabinet.

CEO, Consolidated Billing Services

Bill Ulrich has more than 26 years of experience in the healthcare industry as a financial and Medicare consultant. Early in his career, Bill developed the technical acumen and expertise that have made him a sought-after healthcare consultant and speaker. Bill is a nationally recognized expert and frequent speaker on Medicare, Medicaid, and billing issues. He currently serves as a consultant to WHCA and also represents long-term care providers on the National Uniform Billing Committee.

Founder, LEAdeRNship Institute

Molly J. Mackey is an author, speaker and trainer of leaders. Molly has over 19 years of business and speaking experience, and is the founder and chief learning officer of the LEAdeRNship Institute. She holds a Masters of Business Administration from the University of Iowa and a Certified Professional of Talent Development (CPTD) from the Association of Talent Development. In late 2023 and early 2024 Molly gained Artificial Intelligence (AI) certifications from LinkedIn Learning and IBM.

Founder, LEAdeRNship Institute

Molly J. Mackey is an author, speaker and trainer of leaders. Molly has over 19 years of business and speaking experience and is the founder and chief learning officer of the LEAdeRNship Institute. She holds a Masters of Business Administration from the University of Iowa and a Certified Professional of Talent Development (CPTD) from the Association of Talent Development. In late 2023 and early 2024 Molly gained Artificial Intelligence (AI) certifications from LinkedIn Learning and IBM.

Presenter Title, Vertical Health Services

Bill Miller began working in long term care in 1993 in laundry and maintenance in a small nursing home in Utah. From then until now, he has performed many roles up to and including executive director, regional vice president, COO, and senior vice president. With 28 years of experience in long term care, Bill brings great perspective and insight to the board to help navigate these challenging times.

President/CEO, AHCA/NCAL

Clifton (Clif) Porter, II has been serving the needs of seniors in the long term care field for over 30 years, be​ginning his career as an administrator in training at a skilled nursing facility in 1989, serving as an administrator of several skilled nursing centers from 1990 through 1998, and capping his operational experience as a regional director of operations for a large-urban market from 1998 through 2004. Under his leadership, AHCA/NCAL was involved in many legislative accomplishments including the passage of the IMPACT Act, repeal of the physician SGR, implementation of SNF Value Based Purchasing, and permanent repeal of Part B therapy caps.

Presenter Title, Noble Healthcare

Zack Wester is co-owner of Noble Healthcare. In 2015, Zack joined Noble Healthcare as it was founded by his brothers Josh and Cale. Zack earned his Nursing Home Administrator’s license in Noble’s first facility, Tekoa Care Center. During his time at Noble, Zack has worked to expand specialized behavioral support programs, supported retooling and relicensing of Noble facilities from SNF to specialized AL, worked with DSHS on contract development, and most recently (as executive director) led the rollout of specialized contracts at Noble’s newest acquisition, Parkside Assisted Living.

Administrator, Three Rivers Care

With more than a decade of experience in the healthcare industry, Ashley has built a career defined by leadership, innovation, and a strong commitment to resident-centered care. Over the years, she has successfully led diverse teams through complex regulatory environments, operational challenges, and clinical quality initiatives. Recently nominated for Administrator of the Year, Ashley continues to advocate for the future of skilled nursing, focusing on innovation, team development, and building environments where residents and caregivers alike can thrive.

President, Securus Systems

Justin Hayden is the President and Founder of Securus Systems, an IT Support & Cybersecurity company specializing in providing around the clock digital security for the healthcare industry. Justin holds a BA in Information Systems Security and an MBA. He has more than 20 years’ experience bringing HIPAA Compliant cybersecurity to companies throughout the west coast.

Chief Operations Officer, Securus Systems

Heath has more than 10 years’ experience helping businesses with their technology needs. He’s passionate about helping users implement tools to improve their systems and teach them the why behind it all. He holds a BS in Management Information Systems, an AA in Information Technology, and is a retired Damage Controlman First Class from the US Coast Guard.

President, Securus Systems

Justin Hayden is the President and Founder of Securus Systems, an IT Support & Cybersecurity company specializing in providing around the clock digital security for the healthcare industry. Justin holds a BA in Information Systems Security and an MBA. He has more than 20 years’ experience bringing HIPAA Compliant cybersecurity to companies throughout the west coast.

CEO, Serengeti Care

Dr. Albert Munanga holds a Master’s Degree in Nursing from Excelsior College, a PhD in Behavioral Health from Arizona State University, and an Executive Master’s in Business Administration (EMBA) from Washington State University. He currently serves as the CEO and Chief Clinical Officer at Serengeti Care. He is also a clinical faculty member at the University of Washington’s School of Biobehavioral Nursing and Health Care Informatics. He has published numerous professional articles and has authored two books: New Rules on Engagement: Infection Control in Group Settings and Modern Documentation Best Practices.

Partner, Ballard Spahr

Erin Wilson is a commercial litigator focused on helping clients defined a wide range of class action cases. In addition to her class action practice, Erin has significant experience defending complex business and employment disputes.

Director of Quality Improvement & Education, Quality Rehab Management

Jan Ward is a seasoned Speech-Language Pathologist with over 30 years of experience specializing in geriatric post-acute care. She earned her master’s degree from Arkansas State University in 1994 and holds certifications as a Dementia Care Practitioner, QCP, and RAC-CT. Currently, she serves as the Director of Quality Improvement and Education with QRM. She also plays a key leadership role as the Committee Chair for the Tennessee Association of Audiologists and Speech-Language Pathologists, supporting industry standards and education.

Executive Vice President for Communications & Governmental Relations, WHCA

Lauri manages to the WHCA political action committee and oversees grassroots engagement and legislative communication strategies. As a troubleshooter and problem-solver, Lauri values strong collegial relationships with legislators and staff, state agency leaders and other stakeholders who have oversight and engagement in long term care issues. Lauri has nearly 30 years of experience working with the Washington State Legislature. Prior to joining the staff of WHCA in 2005, she served as the executive director of the Northwest Assisted Living Facilities Association for ten years.

CEO, WHCA

Carma has over 20 years cumulative experience in project management and public relations. Her focus has been using data and research to support strategic planning for policymakers, advocacy organizations, and senior service providers. She has a strong background in public relations and has prepared materials and presented to numerous legislative committees, legislative taskforces, legislative leadership, agency leadership, Senior Lobby, SEIU775, and the Nursing Commission, as well as providing public and private educational webinars to skilled nursing facilities and assisted living providers.

Director of Assisted Living, WHCA

Vicki is directly responsible for supporting WHCA AL member providers through regulatory clarification, nurse consultation, facility system evaluation, advocacy, and education. Vicki spent ten years as the AL director for WHCA prior to serving as the Corporate Director of Regulatory Compliance for Village Concepts for over six years. Vicki has served as a national award reviewer for AHCA and worked closely with the American Assisted Living Nurses Association to develop its certification exam. Vicki is a registered nurse with a master’s degree in community health nursing and a doctorate degree in nutrition.

Executive Vice President for Education & Regulatory Affairs, WHCA

Elena’s long and focused background in survey and enforcement as a surveyor and field manager for DSHS provides her with extensive knowledge and insight on regulatory compliance, the survey process, and policies and procedures. She is a registered nurse and brings a wealth of knowledge regarding long term care requirements and the regulatory issues affecting long term care providers. Elena is currently serving as co-chair on the AHCA Survey and Regulatory Committee and is a member of the AHCA/NCAL Quality Cabinet.

Previous WHCA Staff

Former Treasurer of the Board

Presenter Title, Employer

Elena Whitemarsh is the Regional Vice President of Operations for Brookdale Senior Living supporting 61 communities across Washington, Oregon, and Idaho. Elena started in senior living 17 years ago in a sales manager position at a Brookdale community and has held various sales and operations roles over the years supporting communities in WA, ID, OR, Arizona, and Nevada. For Elena, the greatest reward has been the opportunity to learn and collaborate with some of the most exceptional leaders and knowing that accomplishing their goals could impact the lives of so many seniors and their families.

CEO, Sunshine Health Facilities

Dr. Dikes has been involved in healthcare for many years. He has a BS in Chemistry from Northwest Nazarene University and a Doctorate in Podiatric Medicine from California College of Podiatric Medicine. He is Board Certified in Podiatric Surgery. He has been the CEO of Sunshine Health Facilities, Inc. in Spokane Valley, WA since 2001. Dr. Dikes has been involved in his family’s business since 1979. He has worked in a variety of capacities from yard work, morning chores, laundry, housekeeping, activities, NAC, business office, assistant administrator and CEO. Sunshine Health Facilities was founded in 1949. Dr. Dikes has served and serves on numerous boards.

Government Relations Manager, WHCA

Eric Negomir serves as Government Relations Manager for WHCA. Eric graduated from Western Washington University, where he earned a degree in Economics & Political Science and served as President of the WWU Waterski Team for two years. Prior to joining the WHCA team, he worked in Senator Derek Stanford’s office as a legislative intern and managed the Gordon Jenkins for Whatcom County District Court Judge campaign.

Deputy State Fire Marshal, Washington State Fire Marshal’s Office

Kimberly Bloor is a Deputy State Fire Marshal with the Washington State Patrol, State Fire Marshal’s Office (SFMO). Kimberly has been with the SFMO for over ten years and is responsible for a variety of fire and life safety inspections and does quality assurance for all healthcare fire and life safety inspections.

Deputy State Fire Marshal, Washington State Fire Marshal’s Office

Kimberly Bloor is a Deputy State Fire Marshal with the Washington State Patrol, State Fire Marshal’s Office (SFMO). Kimberly has been with the SFMO for over ten years and is responsible for a variety of fire and life safety inspections and does quality assurance for all healthcare fire and life safety inspections.

Director of Assisted Living, WHCA

Vicki is directly responsible for supporting WHCA AL member providers through regulatory clarification, nurse consultation, facility system evaluation, advocacy, and education. Vicki spent ten years as the AL director for WHCA prior to serving as the Corporate Director of Regulatory Compliance for Village Concepts for over six years. Vicki has served as a national award reviewer for AHCA and worked closely with the American Assisted Living Nurses Association to develop its certification exam. Vicki is a registered nurse with a master’s degree in community health nursing and a doctorate degree in nutrition.

Pharmacy Nurse Consultant, Consonus Pharmacy

Kelli works directly with pharmacy customers to ease the transition to Consonus, support and educate staff and ultimately make medication administration safer for their residents. She’s been with the company since 2005, following nurse consultant positions with Evergreen Pharmaceutical, Omnicare and Prescriptions Etc., and her career began as a licensed practical nurse working in Oregon skilled nursing facilities.

Chief Clinical Advisor, Institute of Post-Acute Care

Aysha Kuhlor is a seasoned professional with over two decades of expertise in healthcare regulatory compliance. Her extensive experience spans key leadership roles, including Chief Nursing Officer, Regional Director of Nursing, Nurse Consultant, and Director of Nursing. Her insight and leadership make her a trusted advisor in navigating the complex regulatory landscape, ensuring healthcare teams are equipped to achieve and sustain compliance success.

Presenter Title, Vertical Health Services

Bill Miller began working in long term care in 1993 in laundry and maintenance in a small nursing home in Utah. From then until now, he has performed many roles up to and including executive director, regional vice president, COO, and senior vice president. With 28 years of experience in long term care, Bill brings great perspective and insight to the board to help navigate these challenging times.

President/CEO, AHCA/NCAL

Clifton (Clif) Porter, II has been serving the needs of seniors in the long term care field for over 30 years, be​ginning his career as an administrator in training at a skilled nursing facility in 1989, serving as an administrator of several skilled nursing centers from 1990 through 1998, and capping his operational experience as a regional director of operations for a large-urban market from 1998 through 2004. Under his leadership, AHCA/NCAL was involved in many legislative accomplishments including the passage of the IMPACT Act, repeal of the physician SGR, implementation of SNF Value Based Purchasing, and permanent repeal of Part B therapy caps.

Presenter Title, Noble Healthcare

Zack Wester is co-owner of Noble Healthcare. In 2015, Zack joined Noble Healthcare as it was founded by his brothers Josh and Cale. Zack earned his Nursing Home Administrator’s license in Noble’s first facility, Tekoa Care Center. During his time at Noble, Zack has worked to expand specialized behavioral support programs, supported retooling and relicensing of Noble facilities from SNF to specialized AL, worked with DSHS on contract development, and most recently (as executive director) led the rollout of specialized contracts at Noble’s newest acquisition, Parkside Assisted Living.

Administrator, Three Rivers Care

With more than a decade of experience in the healthcare industry, Ashley has built a career defined by leadership, innovation, and a strong commitment to resident-centered care. Over the years, she has successfully led diverse teams through complex regulatory environments, operational challenges, and clinical quality initiatives. Recently nominated for Administrator of the Year, Ashley continues to advocate for the future of skilled nursing, focusing on innovation, team development, and building environments where residents and caregivers alike can thrive.